Regional Operations Manager

Cook & Boardman Group•Winston-Salem, NC

About The Position

The Regional Operations Manager is responsible for assigned projects and initiatives related to strategic initiatives and operational efficiencies, as directed by the RVP or upper management. The role ensures locations within its scope comply with established operational procedures and drives ongoing operational improvement. Areas of responsibility include shipping and receiving, fleet, safety, inventory, operations training, facility openings, closings and relocations, and margin enhancement. The manager may supervise selected staff, recruit and facilitate new hires, review employees, and administer progressive discipline for direct reports. The ROM may also perform Branch Manager duties when a vacancy occurs. The position requires extensive travel throughout the region, potentially involving extended stays at branches. It operates in both professional office and warehouse settings, with occasional project-site travel. Warehouse conditions may include proximity to forklifts and heavy machinery, use of tools and hardware, frequent heavy lifting, and exposure to variable weather, including extreme heat and cold.

Requirements

High school diploma required.
2–4 years of operations-related experience with direct supervision of staff required.
5–10 years of experience in the commercial door and hardware industry required.
Experience using Comsense required.
Experience using Microsoft Office products required.
Excellent verbal and written communication and leadership skills.
Excellent organization and time-management skills.
Critical thinking and problem-solving skills; self-starter.
Ability to travel extensively across the region, including extended stays at branches.
Ability to meet the role's physical demands, including frequent lifting of 5–25 pounds and occasional lifting of up to 50 pounds.

Responsibilities

Lead assigned regional strategic initiatives, including regional purchasing, pre-install and field-install divisions, pre-hung initiatives, gross-margin enhancement, and improvement of branch operational performance.
Work with the Corporate Training Department to develop Comsense ERP best practices and training plans for branches and the region.
Facilitate assigned programs by visiting branches to educate and train staff and improve efficiency and productivity.
Monitor material flow through assigned warehouses, including receiving, shipping, and storage, to ensure accuracy and efficiency.
Assist with evaluating and purchasing equipment or vehicles.
Serve as the regional safety coordinator and interact with inspectors, insurance-company safety representatives, and others.
Ensure all locations conduct required safety inspections and maintain high safety standards, including equipment and facility condition and proper operator training.
Control obsolete or overstock material, prepare monthly inventory reserve analyses, dispose of obsolete inventory when appropriate, and work with branches to reduce slow-moving inventory and increase turns.
Conduct physical inventory as needed and assist with research into book-to-physical inventory differences.
Influence people who do not directly report to the role.
When needed, perform Branch Manager duties in the event of a vacancy.
Supervise selected staff and, as applicable, recruit, facilitate new hires, review employees, and administer progressive discipline for direct reports.
Perform other duties as assigned by the RVP or upper management.