Regional Operations Manager

CBX Solutions Recruiting Team • Winston-Salem, NC

2d

About The Position

The Regional Operations Manager (ROM) is responsible for assigned regional strategic initiatives and operational-efficiency projects, as directed by the RVP or upper management. The role ensures that locations within its scope follow established operational procedures and drives continued operational improvement. When there is a vacancy, the ROM may be required to perform Branch Manager duties. Responsibilities may cover shipping and receiving, fleet, safety, inventory, operations training, facility openings, closings and relocations, and margin enhancement. The ROM may supervise selected staff and handle recruiting, onboarding, employee reviews, and progressive discipline for direct reports.

The role requires extensive travel throughout the region, potentially including extended stays at branch locations. The work takes place in both professional office and warehouse settings, with occasional travel to project sites. Warehouse conditions may involve forklifts and other heavy machinery, tools and hardware, frequent heavy lifting, and variable weather conditions, including extreme heat and cold.

Requirements

• High school diploma.
• 2–4 years of operations-related experience with direct supervision of staff.
• 5–10 years of experience in the commercial door and hardware industry.
• Experience using Comsense.
• Experience using Microsoft Office products.
• Excellent verbal and written communication and leadership skills.
• Excellent organization and time-management skills.
• Critical-thinking and problem-solving abilities, and a self-starter approach.
• Ability to meet the role’s physical demands, including regularly talking, hearing, and seeing; frequently standing, walking, handling or feeling objects, and reaching; frequently lifting 5–25 pounds; and occasionally lifting up to 50 pounds.

Responsibilities

• Lead assigned regional strategic initiatives, including regional purchasing, pre-install and field-install programs, pre-hung initiatives, gross margin enhancement, and efforts to improve branch operational performance.
• Work with the Corporate Training Department to develop Comsense ERP best practices and branch and regional training plans.
• Facilitate assigned programs by visiting branches to educate and train employees and improve efficiency and productivity.
• Monitor warehouse material flow, including receiving, shipping, and storage, to ensure accuracy and efficiency.
• Assist with evaluating and purchasing equipment or vehicles.
• Act as regional safety coordinator and interact with inspectors, insurance company safety representatives, and others.
• Ensure all locations conduct required safety inspections and maintain high safety standards, including properly working equipment and facilities and appropriate training for operators of trucks, forklifts, welding equipment, saws, and other shop tools.
• Control obsolete or overstock material, summarize it, prepare monthly inventory reserve analyses, and dispose of obsolete inventory when appropriate.
• Work with branches to reduce slow-moving inventory and increase inventory turns.
• Conduct physical inventory as needed and assist branches with researching book-to-physical inventory differences.
• Influence people who do not directly report to the role.
• Travel extensively across the region, including possible extended stays at branches.
• Perform Branch Manager duties when required due to a vacancy.
• Supervise selected staff and, as applicable, recruit, facilitate new hires, review employees, and administer progressive discipline for direct reports.
• Perform other duties assigned by the RVP or upper management.

Benefits

• Health, dental, vision, and prescription coverage.
• Life insurance.
• 401(k) with company match.
• Generous paid time off.
• Continuous learning, mentorship, and leadership training, including access to CBX University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED