Regional Operations Manager
About The Position
The Regional Operations Manager leads, supports, and coaches Branch Managers across a region to promote consistent compliance with company policies, procedures, and processes and to achieve established performance goals. The role is accountable for ensuring a high level of customer service throughout the region and for solving problems, making informed decisions, and managing resources responsibly and professionally to achieve results. The manager reviews branch operations, safety, financial performance, staffing, customer engagement, and training across the region. This role develops Branch Managers’ leadership and operational capabilities, communicates business strategies and goals, and drives regional profitability and success. Travel is required 85% of the time. This is a salaried exempt role with an annual salary range of $90,000–$110,000. Employees are also eligible for a bonus under the applicable company plan and are not eligible for overtime.
Requirements
- At least five years of supervisory experience.
- Computer skills and proficiency in Microsoft Office software.
- Ability to develop and train a workforce and build relationships.
- Ability to adjust priorities and manage time effectively in a fast-paced environment.
- Ability to communicate clearly and concisely and listen attentively.
- Associate degree or equivalent from a two-year college or technical school, or related experience.
- Successful track record in profitability, cost control, and business growth.
- Ability to meet the travel requirement of 85%.
Nice To Haves
- HVAC industry experience preferred.
- Service or construction management experience is a plus.
- NATE certification is a plus.
- CMS certification is a plus.
Responsibilities
- Support, coach, and mentor Branch Managers to promote overall success.
- Meet with each Branch Manager monthly and visit branches monthly to evaluate operations and verify consistent implementation of policies, procedures, and processes.
- Review regional safety records monthly and ensure branches implement safety practices and follow prescribed policies and procedures.
- Review each branch’s financial performance monthly and determine actions to achieve regional budget and profitability goals.
- Review regional staffing monthly and ensure appropriate recruitment activities and HR practices support growth goals.
- Ensure Branch Managers have the tools and support to recruit, onboard, and develop employees.
- Develop and maintain customer alignment structures across the region to support effective customer engagement.
- Define regional training goals and ensure personnel are prepared to meet business requirements.
- Train Branch Managers to organize effectively and develop strategies and goals that meet business objectives.
- Monitor Branch Managers’ leadership abilities and follow-through on chosen actions.
- Communicate business strategies and goals effectively.
- Drive profitability and success throughout the region.
Benefits
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off, depending on hire date and eligibility.
- Two paid well-being days, depending on hire date and eligibility.
- One paid volunteer day, depending on hire date and eligibility.
- Ten paid holidays, depending on hire date and eligibility.
- Three floating holidays per year, depending on hire date and eligibility.
- Bonus eligibility under the applicable company plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
