Regional Operations Manager

Sharp Electronics • Renton, WA

13h • $94,000 - $157,300

About The Position

The Regional Operations Manager leads and coordinates Customer Administration and Logistics for a group of Sharp Business Systems branches. The role oversees Dispatch, Sales Order Processing, Contract Billing, and Logistics, and works to improve branch performance, productivity, efficiency, and profitability by implementing standardized processes, policies, and technologies. The position may be based in Pleasanton, California, or Renton, Washington, and supports operations across both locations.

The manager leads regional staff and partners with branch leadership to advance operational performance, customer satisfaction, and profitability. The role reviews procedures, financial information, KPIs, and operational metrics to identify opportunities for improvement, and coordinates continuous improvement activities across the business.

Sharp Business Systems is the direct sales division of Sharp Electronics Corporation, the U.S.-based subsidiary of Japan's Sharp Corporation. Its technology and services include interactive display panels, multifunctional printers, workflow solutions, and managed IT services.

Requirements

• At least 5 years of proven experience in branch operations leadership.
• Knowledge of organizational effectiveness and operations management.
• Familiarity with business and financial principles and practices.
• Strong organizational and leadership abilities.
• Excellent communication and people skills, with the ability to communicate effectively at all organizational levels.
• In-depth knowledge of diverse business functions and principles, such as supply chain, finance, and customer service.
• Working knowledge of data analysis and performance or operational metrics.
• Familiarity with Microsoft Office and business software such as ERP and CRM systems.
• Must be authorized to work in the United States without sponsorship.
• Applicants must include compensation expectations; local candidates only.

Responsibilities

• Manage, motivate, and mentor employees involved in operational and administrative processes.
• Monitor and direct the day-to-day activities of regional staff to ensure functional areas operate smoothly and efficiently.
• Communicate goals to staff and ensure KPI targets are met or exceeded.
• Review procedures to identify inefficiencies and implement improvements when needed.
• Develop and coordinate continuous improvement activities for branch operations.
• Partner with branch leadership to develop business plans consistent with corporate objectives and local market conditions.
• Review financial information and adjust operational budgets to promote profitability.
• Oversee and organize customer support processes to enhance customer satisfaction.
• Use standardized KPIs and reporting to identify improvement areas and develop resolution actions with operations staff.
• Identify, coach, and develop staff, increase proficiency, and establish departmental leadership to support day-to-day team management.
• Work with the Branch Service Manager and Controller to manage inventory and order equipment, parts, and supplies in line with branch forecasts and revenue demand.
• Establish processes and communication with the Branch Service organization to support Meter Automation and customer satisfaction.
• Share effective practices, business opportunities, and needs with the SBS National Director of Operations team and other branches.

Benefits

• Comprehensive healthcare plans, including medical, dental, and vision coverage.
• 401(k) retirement plan with a competitive match and financial support tools.
• Employee Assistance Plan supporting mental and behavioral health, balance, and family needs.
• Life insurance and disability insurance.
• Wellness program.
• Training, professional development, and mentorship.
• Voluntary insurance benefits, including auto, home, identity protection, and legal coverage.
• Potential eligibility for an annual discretionary incentive award, commissions, and program-specific awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed