Regional Operations Manager

Epiphany Business Services, LLC• CO, US, CO

14h•$75,000 - $110,000

About The Position

Epiphany Dermatology is seeking a service-oriented Regional Operations Manager for the Western Colorado market. The role is responsible for helping multi-site clinics in the assigned region operate smoothly and efficiently, supporting providers and clinic teams, and ensuring high-quality dermatology services and patient care. The manager leads and develops clinic-level leaders, partners with providers and corporate departments, and supports the organization’s efforts to expand access to care. The position also supports employee recruitment, onboarding, development, and performance management; improves clinic workflows and patient experience; and coordinates clinic relocations, expansions, renovations, supply needs, and equipment issues. Work is based in medical offices and may include procedure/exam rooms and laboratory environments, with potential exposure to communicable diseases, bloodborne pathogens, biohazards, or toxic substances. Daily activities may include standing, walking, sitting, bending, and lifting items up to 30 pounds.

Requirements

At least five years of supervisory experience, including at least one year in a healthcare environment.
High school diploma required.
Ability to build and maintain positive relationships with providers, patients and families, peers, vendors, and other team members.
Ability to receive and apply constructive feedback for performance improvement and individual growth.
Excellent customer-service skills and ability to work flexibly and professionally with all levels of the organization.
Detail-oriented, able to manage multiple tasks accurately, and able to follow through to completion.
Excellent organizational and prioritization skills and a proven ability to meet deadlines.
Ability to work in a fast-paced, dynamic, and sometimes intense environment.
Ability to work independently, think critically, and develop creative solutions to challenging and complex problems.
Strong interpersonal skills and effective verbal and written communication.

Nice To Haves

Bachelor's or associate's degree preferred.

Responsibilities

Lead and develop clinic-level leaders while supporting providers, aestheticians, and medical and administrative team members.
Monitor clinic KPIs, recognize strong performance, and coach clinics that are not meeting expectations.
Work with supervisors to ensure patient-experience best practices are followed.
Analyze and troubleshoot workflows, identify trends and process-improvement opportunities, and align improvements with business and patient-care goals.
Support providers in elevating patient-care standards and maintaining a strong patient experience.
Participate in recruiting and onboarding employees in accordance with company standards.
Assist with clinic relocations, expansions, and renovations to support growth, expanded services, and improved access to care.
Provide timely, thorough, and objective employee support, including training, performance management, attendance matters, conflict resolution, investigations, meetings, and corrective action.
Partner with the HR Business Partner and Regional Leadership on complex employee-relations issues.
Build and maintain positive relationships across the organization, including with providers, to improve working relationships, morale, productivity, and retention.
Coordinate timely responses and resolution of patient and family complaints.
Ensure supervisors maintain adequate office, clinical, and cosmetic supplies.
Support clinics with escalated office-equipment and clinical issues or orders, coordinating with other departments for repairs or replacements as needed.
Plan, coordinate, and conduct regular staff meetings, offering constructive input on clinic improvements and solutions.
Perform other duties as assigned.