Regional Operations Manager

Cherry Tree Dental • Madison, WI

3d

About The Position

Cherry Tree Dental is hiring a full-time, exempt Manager, Regional Clinical Operations to provide leadership and operational oversight across a designated group of dental practices. The position provides onsite and remote support to offices, partners with office teams, dentists, and organizational leadership, and helps ensure consistent operational standards, financial performance, compliance, team development, and a positive patient experience. The role is based within 100 miles of Wausau, Wisconsin, and requires regular travel between offices in the assigned region.

Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent education and experience may be considered.
• 3–5 years of office management or multi-site leadership experience, preferably in healthcare, dental, medical, retail, or service-based organizations.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong communication, relationship-building, and problem-solving skills.
• Experience managing multiple locations and balancing competing priorities.
• Financial acumen and ability to analyze production, collections, and accounts receivable reports.
• Experience with practice management systems or ability to become proficient quickly.
• Experience using performance reporting and analytics tools.
• Ability and willingness to travel regularly throughout the assigned region.

Nice To Haves

• Experience leading both business and clinical teams across multiple locations.
• Prior experience in a Dental Service Organization (DSO), Management Services Organization (MSO), or group practice environment.
• Experience with dental practice management platforms such as Dentrix, Open Dental, or Eaglesoft.

Responsibilities

• Provide direct leadership and support to offices across the assigned region.
• Conduct regular onsite visits to assess operations, coach teams, and reinforce organizational standards.
• Serve as the primary escalation point for office-level operational issues and maintain communication and accountability with office leadership.
• Ensure consistent implementation of company policies, procedures, and brand standards.
• Lead, coach, and develop business and clinical teams across multiple locations.
• Support training, performance management, professional development, succession planning, and leadership development.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Partner with Human Resources on recruitment, onboarding, employee relations, and performance management.
• Collaborate with dentists to ensure appropriate staffing levels for hygienists and dental assistants.
• Oversee clinical-team operational performance, including attendance, scheduling, workflow adherence, and accountability.
• Ensure efficient scheduling, patient flow, and front-office operations; monitor schedule utilization and help maximize productivity and minimize downtime.
• Support management of unscheduled treatment plans and patient recall programs.
• Coordinate staffing coverage across offices for vacations, illnesses, and other staffing needs.
• Identify operational inefficiencies and implement improvements to performance and patient care.
• Partner with the Director, Regional Clinical Operations to achieve performance indicators for production, schedule utilization, collections, accounts receivable, new patient acquisition, and case acceptance.
• Analyze office-level financial performance and implement corrective action plans when needed.
• Monitor budget adherence, inventory management, and cost controls, and ensure timely, accurate month-end reporting.
• Promote a consistent, high-quality patient experience across locations and support office leaders in resolving patient and service concerns.
• Monitor patient satisfaction metrics and online reputation management efforts; escalate significant patient concerns when necessary.
• Ensure compliance with OSHA, HIPAA, and applicable state dental board regulations.
• Support office audits and corrective actions, and identify and escalate compliance, legal, or risk concerns.
• Serve as a liaison between regional leadership and office teams, communicate organizational priorities, and relay field feedback.
• Partner with doctors, hygiene teams, and office leaders to align business operations with clinical goals.
• Participate in leadership meetings, regional huddles, and strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager