REGIONAL OPERATIONS MANAGER
About The Position
The Regional Operations Manager plans, directs, and coordinates regional activities to improve profitability, productivity, and efficiency. The role oversees development and execution of projects and proposals across KLA-supported verticals, managing multiple programs and projects from the initial client meeting through completion and client acceptance. The position works with company leadership, Human Resources, Operations, Design Engineers, purchasing, warehouse staff, clients, contractors, subcontractors, and installation teams. It oversees regional productivity, workflows, budgets, project expenses, workforce safety, project resources, and client relationships. The manager may serve as the onsite manager and travel to client locations, including out-of-area or international locations, with short notice.
Requirements
- At least three years of professional project management experience in the telecommunications industry.
- Strong communication and customer service skills.
- Exceptional time-management skills and ability to estimate work effort and time for construction jobs.
- Strong writing skills for proposals and reports.
- Technical and business acumen, including understanding of construction methods, contracts, and blueprints.
- Working proficiency with Microsoft Office tools.
- Ability to work independently and exercise appropriate judgment.
- Ethical conduct.
- Availability and a sense of urgency.
- Teamwork and leadership abilities.
- Passport required.
- Ability to occasionally lift or move up to 50 pounds.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Oversee regional productivity to support project turnaround times, client confidence, and long-term stakeholder relationships.
- Manage regional processes and workflows, implementing practices to improve efficiency and profitability.
- Align regional operational priorities with KLA goals and directives in coordination with leadership.
- Work with Human Resources to support compliance with company policies, procedures, and practices.
- Consult with the Directors of Human Resources and Operations on labor issues, including safety, security, employee relations, scheduling, training, and grievances.
- Oversee regional budgets and manage and refine project-specific expenses.
- Manage client-partner relationships and advance projects from inception to completion, using contacts to support business growth.
- Collaborate with Design Engineers and Operations staff to understand project specifications.
- Collect and evaluate quotes from subcontractors.
- Prepare estimates, quotes, schedules, and timelines for prospective jobs.
- Oversee installation teams, balancing workloads and targeted productive hours.
- Act as onsite manager to ensure client deliverables and expectations are met.
- Work with purchasing and warehouse departments on vendor selection and timely product receipt.
- Lead project status meetings with clients and contractors.
- Obtain permits and licenses from appropriate authorities.
- Oversee projects through project close and client acceptance, managing multiple clients and projects simultaneously.
- Manage workforce safety and production on project sites.
- Determine required manpower, equipment, and materials while observing budget limitations.
- Travel to local, out-of-area, or international locations, sometimes on short notice, to meet clients about potential quotes or emergencies.
- Perform other incidental and related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
