Regional Operations Manager
About The Position
Elevation Health is hiring a Regional Operations Manager to supervise designated accounts across its West region and support operational excellence, consistency, and strong service delivery. The role works directly with the Senior Operations Manager and Business Development Team on operational initiatives, supports account managers, resolves challenges, and promotes accountability, collaboration, and a positive company culture. The manager oversees and develops account managers and teams, supports hiring and personnel matters, communicates with clients and home office teams, and helps manage account performance, billing, budgets, inspections, training, and administrative processes. The role also supports technology platforms and compliance, analyzes operational data, and may teach virtual fitness classes or conduct presentations. Travel averages 25%, including travel to assigned accounts and Colorado for the annual Elevation Health Retreat.
Requirements
- Bachelor’s degree in Exercise Science or another related field.
- CPR/AED certification required.
- Experience working with cross-functional teams and facilitating healthy communication.
- Excellent verbal and written communication, customer service, and presentation skills.
- Strong organizational skills, attention to detail, problem-solving ability, and strategic thinking.
- Excellent computer skills, including Microsoft, Google Suite, and Canva.
Nice To Haves
- Personal training certification from NSCA, ACSM, NASM, or ACE.
- Nutrition coaching certification.
- Group exercise experience.
Responsibilities
- Supervise, train, lead, and provide ongoing support to managers at designated accounts in the assigned region.
- Conduct performance reviews for direct reports.
- Interview, hire, and assist with training and orientation of new employees.
- Support managers and supervisors with recruitment, candidate selection, personnel guidance, and promoting diversity in candidate consideration.
- Interact and meet with clients as needed.
- Review monthly billing and invoicing, reports, and comments.
- Conduct regular facility inspections and annual inspections for Centers of Excellence (COE).
- Guide teams on employee-related issues, including substitute coverage and corrective actions.
- Assist with creating annual budgets for designated accounts.
- Assist with annual COE inspections and awards for designated accounts.
- Collaborate with the home office team on operational issues.
- Participate in team-building events, office parties, special committees, and projects as needed.
- Deliver new-hire management training and Core Management Training (CMT) for designated new and existing managers.
- Recommend, evaluate, and participate in staff development and in-house training.
- Maintain administrative access to platforms and update group fitness classes and personal training services as needed.
- Manage Elevation Health accounts on its Mobile Community Engagement Platform, train users, and assist with testing new features.
- Approve managers’ timecards and supplemental earnings twice monthly for payroll processing.
- Organize, review, and update Center Operations folders on Google Drive.
- Complete personal credit card statements and review monthly statements for direct reports and accounts.
- Follow federal and state personnel and HR requirements and company policies, handbook, and personnel procedures.
- Analyze data and produce reports, documents, and surveys.
- Ensure effective communication across departments.
- Teach virtual group fitness classes when needed and conduct virtual presentations.
- Provide feedback and support for training and development and virtual programming initiatives.
- Travel to assigned accounts, travel when new centers or accounts open as requested, and attend the annual Elevation Health Retreat in Colorado.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits for full-time employees after 30 days of employment, effective on the first of the following month.
- Ancillary insurance benefits available after one year of employment.
- Health Savings Account.
- 401(k) participation after one year of employment, with up to 3% match.
- Paid time off accrued based on tenure.
- Professional development reimbursement available immediately, with the amount based on tenure.
- Extensive training and development program.
- Partnership with ISSA for continuing education units and certification discounts.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
