Manager, Regional Operations

Centrum Health • Houston, TX

4h

About The Position

The Regional Operations Manager is a healthcare operations professional responsible for managing several medical clinics in a market. The role leads clinic operations and processes and partners with the regional medical director to support quality care, patient satisfaction, and retention. It requires an understanding of how organizational capabilities interrelate across departments.

The position oversees clinic operations, staffing, compliance, patient experience, and financial performance. It also uses data to improve operational efficiency and contributes to regional and organizational strategic planning. Most work is performed in an open office setting, with travel potentially required.

Requirements

• Bachelor’s degree in healthcare management or equivalent.
• At least 5 years of experience managing a market within a clinic or outpatient urgent care setting.
• At least 2 years of people management experience.
• Strong understanding of financials, with specialty in patient engagement, growth, and retention.
• At least 5 years of managed care or outpatient care experience.
• Enthusiasm for contributing to an organization focused on continuously improving consumer and patient experiences.

Nice To Haves

• Value-based care experience.

Responsibilities

• Oversee daily operations of multiple clinics in the region, ensuring efficient patient flow and resource allocation.
• Manage clinical and support staff, including hiring, training, coaching, and performance evaluations.
• Foster a positive and collaborative work environment to improve team performance and job satisfaction.
• Partner with the regional medical director to monitor and improve the quality of patient care.
• Ensure compliance with healthcare regulations, standards, and best practices.
• Develop and implement strategies to improve patient engagement, satisfaction, and retention.
• Monitor and manage clinic financial performance, including budgeting, forecasting, and financial reporting.
• Identify and resolve complex technical and operational problems within the clinics.
• Use data and analytics to make decisions and improve operational efficiency.
• Contribute to the development and implementation of regional and organizational strategic plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager