Regional Manager, Operations

Metropolis•Milwaukee, WI

1d•$110,000 - $140,000•Onsite

About The Position

Metropolis is seeking an experienced, operationally rigorous Regional Manager, Operations to lead day-to-day execution across a geographic market and multi-site portfolio. The role owns regional P&L performance and technology adoption, acting as the link between executive leadership and frontline teams. The manager translates business goals into disciplined operations, strong customer satisfaction, and safe, compliant facilities. The position oversees service delivery, facility cleanliness and safety, technology uptime, budgeting and expense control, team development, client retention, and operational risk. It also partners with Revenue and Growth teams on new business underwriting, facility handoffs, proposals, and onboarding. This is an office-first role requiring employees to be on-site at least four days per week, with local travel across the regional portfolio.

Requirements

At least 5 years of multi-unit operational leadership experience managing distributed facilities, properties, mobility hubs, or retail/hospitality operations.
Full P&L and EBITDA accountability across a multi-site portfolio, with experience in budget management, variance analysis, and labor optimization.
Proven leadership managing field supervisors, operations managers, and frontline hourly staff.
Comfort using data dashboards, business intelligence tools, and operational KPIs to identify trends, audit workflows, and drive root-cause fixes.
Strong stakeholder communication skills and experience presenting financial performance and operational reviews to commercial real estate partners or asset owners.
Valid state-issued driver's license with a current address, an acceptable driving record, and willingness to travel locally across the regional portfolio.

Nice To Haves

Experience working with unionized labor and Collective Bargaining Agreements.
Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
Experience scaling operational performance in parking, urban mobility, commercial real estate, or high-volume retail/hospitality.
Hands-on experience with enterprise CRM and BI platforms such as Salesforce, Tableau, or Looker.

Responsibilities

Oversee daily multi-site operations, maintaining consistent service, facility cleanliness, safety standards, and high uptime for Vision camera and access systems.
Own regional financial performance and EBITDA targets; lead annual budgeting, reforecasting, labor efficiency modeling, and expense control.
Monitor operational dashboards to optimize visit coverage and Gross Payment Volume compliance, diagnosing and resolving location-level anomalies with Operations Managers.
Recruit, coach, and retain operational teams, including Senior Operations Managers and Operations Managers; promote accountability and ensure training completion.
Oversee labor management, including local Collective Bargaining Agreement administration and grievance resolution where applicable.
Act as the senior operational escalation point for property owners and real estate partners; drive same-store revenue retention and customer and member satisfaction.
Partner with Revenue and Growth teams on new deal underwriting, facility handoffs, proposal facilitation, and post-contract onboarding.
Enforce risk management protocols through safety audits, site inspections, and prompt hazard resolution.
Travel locally across the regional portfolio.