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Front End Manager

Food City (K-VA-T Food Stores Inc)•Calhoun, GA
•Onsite

About The Position

The Front End Manager supervises and monitors the front end of the store, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes efficient, courteous customer service and keeps checkout lines moving while coordinating lane pick-ups and maintaining front-end cleanliness and supplies. The manager oversees cash handling and security, including safes, change funds, deposits, check cashing, banking, and armored-car services. The role also enforces company policies and applicable laws for payment methods, age-restricted products, WIC/EWIC, money services, child labor, and other front-end transactions. Additional duties include managing associate breaks and lunches, answering phone calls, helping maintain customer-service-area inventory, and performing other duties as assigned. Food City describes itself as a privately held, family-owned company focused on serving its communities. It offers flexible schedules and opportunities for associates to participate in local civic organizations.

Requirements

  • Must be at least 18 years of age.
  • Ability to meet standard physical and mental demands.
  • Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
  • Ability to maintain daily contact and interaction with individuals at various levels.
  • Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

  • Promote efficient and courteous customer service and enforce the policy of having no more than two customers waiting in line.
  • Supervise and monitor front-end operations, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
  • Maintain security of safes, change funds, combinations, keys, and entrusted numbers; count the safe during scheduled shifts and keep safes locked.
  • Ensure cash, deposits, pick-ups, and funds received from banks or armored-car services are handled, verified, maintained, and secured according to company procedures.
  • Cash and approve checks, and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
  • Promote ValuCard use and monitor and enforce coupon-handling procedures.
  • Monitor supply usage and assist in maintaining inventory levels in the customer-service area and candy racks.
  • Promote and maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free shopping carts, and a debris-free parking lot; maintain an adequate number of carts at the front end.
  • Know and enforce the company dress code, including proper use of name tags.
  • Follow policies and procedures for rental equipment.
  • Know, follow, and enforce applicable laws and company procedures for alcoholic beverages, tobacco, other age-restricted products, WIC/EWIC, payment cards and accounts, tax-exempt transactions, money transfers, money orders, postage stamps, coin machines, licenses, rentals, promotional tickets, and lottery/lotto tickets.
  • Follow and enforce banking, armored-car, anti-money-laundering, and money-service-business compliance procedures.
  • Ensure front-end associates take breaks and lunches as scheduled.
  • Answer and facilitate incoming phone calls.
  • Know, follow, and enforce company policies regarding child labor laws.
  • Assist with weekly produce tests for authorized cash-register operators.
  • Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
  • Perform other duties as assigned.

Benefits

  • 401(k) with company match
  • Employee Stock Ownership Plan
  • Weekly paychecks with direct deposit
  • Company-paid life and disability insurance
  • Medical plan with wellness benefits
  • Dental plan
  • Paid holidays
  • Paid vacations
  • Associate offers
  • Flexible schedules

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