Front End Manager

Food City (K-VA-T Food Stores Inc)•Maryville, TN

11d•Onsite

About The Position

The Front End Manager supervises and monitors the front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and efficient checkout lines while coordinating lane pickups and ensuring scheduled breaks and lunches are taken. The manager is responsible for safeguarding and accounting for cash, deposits, safe funds, combinations, keys, and other entrusted security information. The position oversees cash handling, check cashing, payment and coupon procedures, banking and armored-car services, and transactions involving money services, lottery tickets, rentals, and other customer-service offerings. It also ensures compliance with applicable laws and company procedures, including those for age-restricted products, WIC/EWIC, child labor, and anti-money-laundering and money-service-business requirements. The role maintains front-end cleanliness, shopping-cart availability, supplies, and inventory in the customer-service area and candy racks. It also handles incoming phone calls, supports cashier procedures and training tests, and performs other duties as assigned. Candidates must be at least 18, able to meet standard physical and mental demands, follow verbal and written instructions, interact with individuals at various levels, and attend onsite work during scheduled shifts.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote courteous customer service and uphold the policy of no more than two customers waiting in line.
Supervise and monitor front-end operations, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pickups.
Maintain security of safes and change funds, count the safe during scheduled shifts, and safeguard combinations, keys, and numbers.
Ensure cash, deposits, pickups, and funds received from banks or armored-car services are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good housekeeping, clean check stands and storefronts, clean carts, and a debris-free parking lot with adequate carts available.
Enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment and for charge accounts, debit/credit/EFS/EBT/gift cards, EWIC, and tax-exempt transactions.
Follow and enforce laws and company procedures for alcohol, tobacco, other age-restricted products, WIC/EWIC, child labor, AML, and MSB compliance.
Assist with maintaining inventory levels in the customer-service area and candy racks.
Follow procedures for banking, armored-car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Assist in administering weekly produce tests to authorized cash-register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottom of shopping carts.
Perform other duties as assigned.