Front End Manager

Blain's Farm & Fleet • Grafton, WI

6d

About The Position

The Front End Manager assists store operations by supervising, training, and supporting front-end store personnel, with a focus on procedure compliance and improving customer service. The role provides policy and procedure support, handles customer service complaints related to front-end operations, and supports training and workforce management systems across stores. It also assists Accounting and Payroll with store issues, supports projects and new store openings, and attends Grand Opening events as appropriate.

Requirements

• Three to five years of retail experience.
• Strong verbal and written communication skills.
• Ability to work with confidential information.
• Able to work evenings when needed and at least every other weekend.
• Able to pass pre-employment background checks.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions, including customer service, Best and Sales.
• Demonstrate awareness of and compliance with Loss Prevention and safety policies and procedures.
• Assist with intra- and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Benefits

• Medical, prescription, dental, and vision benefits, effective on the 91st day of full-time employment.
• Short- and long-term disability insurance, life insurance, ancillary benefits, and identity theft protection, effective on the 91st day of full-time employment.
• Pet insurance.
• Major holidays and birthday off.
• Advanced Leadership Training Programs.
• Associate discount on name brands.
• Internal recognition programs.
• 401(K) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed