Front End Manager
About The Position
The Front End Manager supervises the front end and its associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role ensures courteous customer service, efficient checkout lines, secure handling of funds, and compliance with company policies and applicable laws. It also supports front-end cleanliness, inventory, associate scheduling, and customer service activities. The position requires on-site attendance during scheduled shifts and regular interaction with individuals at various levels. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations and offers flexible schedules.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to maintain constant contact and interaction with individuals at various levels on a daily basis.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous and efficient customer service and maintain the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions and front-end associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes, change funds, combinations, keys, and other entrusted numbers; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
- Know, follow, and enforce policies and procedures for coupons, ValuCard, rental equipment, charge accounts, payment cards, EWIC, tax-exempt transactions, banking, and armored car services.
- Follow procedures for sales and services including money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
- Enforce laws and company procedures regarding age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money service business compliance.
- Promote and maintain front-end housekeeping, including clean check stands and store fronts, clean carts, a debris-free parking lot, and adequate carts at the front end.
- Monitor supply usage and assist in maintaining inventory levels for customer service items and candy racks.
- Enforce the company dress code, including proper use of name tags.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash register operators and help keep checkout lines moving, including helping cashiers unload the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
