Front End Manager
About The Position
The Front End Manager supervises the overall operation of the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service, keeps checkout lines moving, coordinates lane pick-ups, and ensures associates take scheduled breaks and lunches. The manager safeguards cash, deposits, safe funds, keys, combinations, and other financial assets; oversees check cashing, tendering, banking, armored-car services, and money services; and ensures compliance with company procedures and applicable laws. The position also maintains front-end housekeeping, supply usage, shopping cart availability, and inventory levels in the customer service area and candy racks. Additional duties may be assigned as needed.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
- Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and enforce the policy of no more than two customers waiting in line.
- Supervise and monitor all front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
- Coordinate lane pick-ups and help keep checkout lines moving; assist cashiers with unloading the bottom of shopping carts.
- Maintain the security of safe and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored-car services are handled and verified according to company procedures.
- Cash and approve checks, and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good front-end housekeeping, including clean check stands and store fronts, clean shopping carts, and a parking lot free of debris and stray carts.
- Ensure an adequate number of shopping carts are available at the front end.
- Enforce company dress-code policies, including proper use of name tags.
- Follow and enforce policies for rental equipment and for payment methods and accounts, including charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Follow and enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC processing; child labor; anti-money laundering; and money service business compliance.
- Assist in maintaining appropriate inventory levels for items sold in the customer service area and candy racks.
- Follow and enforce procedures for banking and armored-car services and for sales or services involving money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or Lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
