Front End - Front End Manager

Broulim's Fresh Foods • Shelley, ID

2d

About The Position

The Front End Manager oversees all aspects of the store’s front end operations and leads front end associates. The role focuses on efficient and accurate checkout operations, strong customer service, and a positive shopping experience. The manager supervises staff, manages customer transactions and cash handling, monitors checkout lines, maintains the front end area, enforces company policies and safety procedures, collaborates with store leadership, assists with staff scheduling, and evaluates performance metrics to identify improvements.

Requirements

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role, preferably in retail or customer service.
• Knowledge of front end operations, including cash handling procedures and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.
• Understanding of customer service principles and relevant company policies and procedures.
• Knowledge of safety protocols for handling cash and maintaining a secure checkout environment.
• Excellent verbal and written communication skills.
• Ability to resolve customer issues and conflicts effectively.
• Strong organizational skills and ability to manage tasks and priorities.
• Flexibility to adjust to changing priorities and handle varied tasks.
• Commitment to exceptional customer service and satisfaction.
• Attention to detail in cash handling and transaction processing.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Supervise cashiers, baggers, and customer service representatives, providing guidance, training, and support.
• Manage customer transactions, including processing payments, handling returns, and resolving customer issues or concerns.
• Ensure accurate cash handling, including balancing cash drawers and conducting audits as needed.
• Monitor checkout lines and adjust staffing levels as needed to provide prompt and efficient service.
• Oversee cleanliness and organization of checkout counters, conveyor belts, and bagging stations.
• Implement and enforce company policies and procedures related to front end operations, customer service, cash handling, and safety.
• Collaborate with department managers and store leadership to address customer service issues and improve front end operations.
• Assist with scheduling front end staff to ensure adequate coverage during peak hours and busy periods.
• Analyze front end performance metrics, such as transaction times and customer satisfaction scores, and develop improvement strategies.

Benefits

• Job security during difficult times, as the company is categorized as an essential service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED