Front End Manager
About The Position
The Front-End Manager oversees daily Front-End Operations and provides leadership and direction to achieve profitable operations of Front-End-related services. The manager ensures that programs offered through the Front-End are consistently executed in the store and is responsible for developing direct reports and continually growing the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The role models company values while driving results. The position includes customer service, enforcing operational and safety standards, cash handling and accounting responsibilities, cashier training and scheduling, oversight of Self-Checkout where applicable, and management of Front-End labor and performance goals. The role also supports positive employee relations through consistent and fair application of company policies and leadership values.
Requirements
- At least 3 years of experience in a progressive operations role.
- Ability to deal effectively with diverse team member and management issues.
- Ability to effectively coach direct reports.
- Ability to walk continuously throughout the shift while moving about the store and handling merchandise.
- Ability to stand continuously throughout the shift.
- Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.
Nice To Haves
- Customer Service experience is desirable.
Responsibilities
- Greet and interact with customers, addressing questions or concerns in a friendly, service-oriented manner.
- Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Front-End conditions, and food safety.
- Ensure Front-End goals are met regarding the Bottom of the Basket.
- Implement operational best practices for Front-End functions.
- Coordinate store training for cashier training and policies, including WIC, checks, liquor, and tobacco.
- Ensure cashiers reach their assigned IPM goal.
- Manage store cash handling.
- Open and close the accounting books.
- Control store cash shorts and overs.
- Oversee Self-Checkout operations at stores with SCO.
- Perform voids, refunds, transaction cancellations, and instructions for saved recall transactions.
- Ensure WIC compliance and provide in-store training.
- Write daily schedules for Cashiers and Courtesy Clerks.
- Reduce and control Front-End overtime.
- Provide Security Awareness training for all Front-End Team Members.
- Improve cashier turnover and maintain turnover at company goals.
- Promote positive employee relations through consistent and fair application of company policies and leadership values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
