Front End - Front End Assistant Manager

Broulim's Fresh Foods • Malad City, ID

1d

About The Position

The Front End Assistant Manager supports and oversees store front end operations under the Front End Manager. The role supervises front end associates, manages customer transactions, and helps ensure checkout counters operate efficiently and accurately. It involves working with customers and staff to provide excellent service and a smooth checkout experience in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role, preferably in a retail or customer service environment.
• Knowledge of front end operations, including cash handling procedures and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.
• Understanding of customer service principles and company policies and procedures related to front end operations.
• Knowledge of safety protocols and procedures for handling cash and maintaining a secure checkout environment.
• Excellent verbal and written communication skills.
• Ability to address customer issues and resolve conflicts effectively.
• Organization, adaptability, customer focus, attention to detail, and ability to multitask in a fast-paced environment.

Responsibilities

• Supervise cashiers, baggers, and customer service representatives, providing guidance, training, and support.
• Manage customer transactions, including processing payments, handling returns, and resolving issues or concerns.
• Ensure accurate cash handling, including balancing cash drawers and conducting audits as needed.
• Monitor checkout lines and adjust staffing levels as needed to provide prompt, efficient service.
• Oversee the cleanliness and organization of checkout counters, conveyor belts, bagging stations, and the front end area.
• Implement and enforce company policies and procedures related to front end operations, customer service, cash handling, and safety.
• Collaborate with department managers and store leadership to address customer service issues and improve front end operations.
• Assist with scheduling front end staff to ensure adequate coverage during peak hours and busy periods.

Benefits

• Job security during difficult times; the company states it is categorized as an essential service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED