Assistant Front End Manager

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

1d•$27 - $29

About The Position

The Assistant Front End Manager oversees and directs Front End operations in the absence of, and under the direction of, the Front End Manager. The role ensures accurate and efficient customer checkout, proper cash handling, and consistently excellent customer service. The assistant manager supports management practices, develops and mentors department personnel, follows labor guidelines, and establishes clear expectations to help ensure compliance with policies and procedures. The position also supports accountability and department procedures related to customer service, department conditions, staff supervision, safety, productivity, and other workplace conditions in keeping with Sacramento Natural Foods Co-op’s values and cooperative identity. The role supervises cashiers and helper clerks and supports day-to-day department operations, staff scheduling and breaks, training, performance management, security, safety, and financial controls. It works closely with the Front End Manager and other managers, communicates operational concerns and opportunities, supports recruitment and marketing initiatives, and performs other duties or work in other departments as assigned. The position must be available to work hours based on the needs of the business and department.

Requirements

At least 3 years of previous cash-handling experience in a retail setting.
Ability to comprehend complex instructions, correspondence, and memos.
Ability to communicate effectively and respectfully in oral and written form with staff and customers from diverse backgrounds.
Ability to present information effectively in one-to-one and small-group situations.
Ability to perform mental addition, subtraction, multiplication, and division, and calculations using U.S. currency and standard weight, volume, and distance measurements.
Ability to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to prioritize and multitask while maintaining focus.
Ability to create, implement, and improve procedures.
Proficiency with point-of-sale systems, Microsoft Excel, Microsoft Word, email, websites, and time-clock software.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to stand for extended periods; use hands to grasp, handle, and feel; reach; walk, climb, balance, stoop, squat, and kneel; and talk and hear.
Ability to lift and move up to 30 pounds frequently and up to 50 pounds occasionally.
Close, distance, and peripheral vision, and depth perception.
Ability to follow safety policies, use equipment safely, protect the safety of self and others, and report hazards and incidents promptly.
Ability to follow applicable safe food handling and alcohol-sale guidelines.
Consistent attendance and punctuality, dependability, attention to detail, and ability to meet productivity and quality standards.

Nice To Haves

Ability to maintain a calm demeanor during difficult customer situations.
Experience working with a large and diverse team of staff members.
Experience coaching and developing staff, including addressing performance.
Adaptability in high-stress or frequently changing environments.

Responsibilities

Uphold Co-op policies, procedures, expectations, values, and cooperative principles.
Under the Front End Manager’s direction, ensure the Front End operates effectively and efficiently and that employees meet performance standards.
Provide and model prompt, friendly, courteous customer service and a welcoming environment for people of diverse backgrounds.
Maintain a calm and professional demeanor with customers, including in difficult situations.
Verify and reconcile cashier tills; prepare starting tills; provide change; make change orders; collect and document cashier drops; manage deposits; and reconcile the safe.
Follow established policies and procedures for cash handling and financial transactions.
Reallocate labor to meet operating needs, coordinate cashier breaks, and ensure employees take scheduled breaks in accordance with Co-op policy and labor agreements.
Authorize returns, refunds, check approvals, and suspended orders as needed.
Report concerns to the Front End Manager and appropriate management personnel.
Monitor cashier work areas for cleanliness and order, and routinely inventory Front End tools and equipment.
Collaborate with the Front End Manager to create, communicate, implement, audit, evaluate, and adjust department standards and procedures.
Set clear expectations for direct reports, delegate tasks, and ensure assigned work is completed.
Communicate in a timely manner with the Front End Manager and other Assistant Managers about concerns, opportunities, recognition, and other important matters.
Supervise employee performance and conduct; support performance management, investigations, and coaching in accordance with Co-op policies and legal and labor guidelines.
Model supportive, participatory leadership and promote cooperation, team building, and achievement of department goals.
Ensure staff are appropriately attired and prepared for work; support training and onboarding, contribute to performance evaluations, and develop employee skills.
Support security and safety protocols and maintain departmental control measures.
Record absences, tardiness, shift changes, and other variances or patterns according to procedure.
Assist with the point-of-sale system and maintain adequate supplies at cashier stations.
Support recruitment by screening and interviewing applicants as directed by management.
Support Co-op marketing, outreach, and events as requested.
Hold and facilitate routine staff meetings as directed by the Front End Manager.
Work with the Front End Manager on scheduling and budgeting needs as requested.
Assist with inventory counts, storewide cleaning, and other projects; attend meetings and events as requested.
Communicate equipment repair and maintenance needs and make adjustments until equipment is improved.
Maintain the ability and working knowledge to perform the duties of direct reports.
Compile information and contribute to reports as needed.
Perform other duties and work in other departments as assigned; uphold the Co-op Manager General Responsibilities.
Be available to work hours based on business and department needs.