Assistant Front End Manager

Albertsons Companies•Boise, ID

8h•Onsite

About The Position

The Assistant Front End Manager supports Front End operations to ensure customers receive fast, friendly, and accurate checkout service. The role helps direct checkout traffic and lane coverage, maintain the appearance and cleanliness of the Front End, and ensure compliance with company policies and procedures. It also supports store sales and operating plans through accurate reconciliation, funds handling, transaction records, and related administrative work. The position may handle reconciliation and bookkeeping, including balancing safes, registers, tills, deposits, sales transactions, and accounts receivable; preparing reports; maintaining logs; and responding to returned checks. Other duties may include ordering and balancing money orders, lottery products, gift cards, postage, and change; monitoring cash flow and checker fund handling; maintaining Front End equipment; and responding to equipment malfunctions. The Assistant Front End Manager may support payroll and associate recordkeeping, including reviewing timecards, entering payroll corrections and associate information, maintaining time-and-attendance reports, and tracking leave paperwork. In the Front End Manager’s absence, the role may prepare and communicate schedules, attend department-head meetings, and assist with hiring. The position also provides guidance, training, and performance feedback to cashiers, courtesy clerks, scanning staff, and service personnel, while promoting excellent customer service and compliance with safety, sanitation, security, and dress standards.

Requirements

Thorough knowledge of Front End work methods and scanning procedures.
Knowledge of company policies and procedures, including procedures for recording, verifying, and protecting store funds.
Ability to operate and train others to operate Front End cash registers and/or scanning equipment.
Ability to judge and respond to business activity through planning, reporting, and meeting operating objectives.
Knowledge of one- and two-step math calculations, including addition, subtraction, and percentages.
Good written and verbal communication skills and leadership skills.
Ability to develop people and demonstrate company Core Values through personal and professional conduct.
Ability to remain friendly, courteous, and professional; maintain composure with customers and coworkers; concentrate despite interruptions; work independently; and take initiative.
Ability to maintain confidentiality regarding associates, store sales, and company information.
Ability to perform job duties with honesty and integrity.

Nice To Haves

A minimum of six months of Front End Supervision experience is preferred.

Responsibilities

Assist with directing and supervising Front End operations, including customer traffic, checkout lane coverage, and the cleanliness and appearance of the Front End area.
Promote productivity and ensure compliance with company policies and Front End procedures, including scan accuracy, WIC, restricted sales, dress standards, and check acceptance.
Complete reconciliation duties as directed, including balancing safes, registers, tills, and sales and cash transactions.
Perform bookkeeping tasks, including preparing and proofing deposit slips, completing Front End forms, balancing accounts receivable, maintaining sales records, and reporting sales information.
Order and balance money orders, bus passes, lottery products, gift certificates and cards, postage, and change as applicable; maintain associated control logs.
Handle cash flow activities, including safe transactions, issues and pickups, tills, check and refund approvals, and monitoring checker fund-handling procedures.
Address returned checks, maintain related ledgers, and communicate with banks and customers as needed.
Ensure scanning file problems are corrected and Front End equipment remains operational; implement emergency procedures during computer equipment malfunctions.
Perform payroll and associate-recordkeeping duties as assigned, including timecard audits, payroll corrections, time-and-attendance reports, and leave paperwork.
Inform the Store Director and Front End Manager of returned checks, cash variances, refund irregularities, and till-balance issues.
In the Front End Manager’s absence, use scheduling tools to create and communicate schedules that meet customer needs.
Serve as an overflow cashier when necessary and perform other required duties.
Encourage associates to provide fast, friendly, and accurate service and interact with customers to improve their store experience.
Conduct periodic cashier and courtesy clerk appraisals and testing, provide feedback, and counsel staff as directed.
Recommend personnel actions and provide guidance to Customer Service Center clerks.
Assist with Front End programs, supply monitoring and ordering, and compliance with dress, sanitation, safety, security, and other policies.
In the Front End Manager’s absence, participate in department-head meetings and department-manager activities, assist with interviewing and hiring, and coordinate Front End orientation.
Supervise training for cashiers, courtesy clerks, scanning staff, and Service Supervisors.