Assistant Front End Manager
About The Position
The Assistant Front-End Manager helps oversee front-end operations and customer service at a Homeland store. The role includes greeting customers, responding courteously to questions and complaints, explaining store policies, and supporting checkout operations. The manager also helps supervise, train, schedule, and evaluate front-end personnel, and makes recommendations regarding hiring, discipline, and promotion. The position may perform cashier duties, including operating registers and related equipment, accurately handling money and payment methods, bagging purchases, and assisting customers with purchases. It also involves monitoring service levels, supporting store opening and closing accounting procedures, maintaining front-end supplies and carts, returning merchandise, and preventing loss of money and merchandise. The role works indoors, with possible changes in heat, cold, humidity, and dust near entrance and exit doors. It reports to the Front End Manager and Store Manager.
Requirements
- High school diploma or equivalent.
- Prior supervisory experience.
- Prior cashier experience.
- Above-and-beyond customer service.
- Good interpersonal communication skills.
- Ability to work on tile or concrete for up to 8 hours.
- Ability to perceive bag stands, cases, case-cutter edges, case strips, shelf locations, product size, description and quality, customers, shelf tags, product labels, stocking carts, floor debris, aisle markers, and signs.
Responsibilities
- Greet or supervise the greeting of customers and respond courteously to customer questions, requests, and complaints while explaining store policies.
- Make recommendations regarding hiring, discipline, promotion, and evaluation of front-end personnel.
- Orient and train new front-end associates and provide retraining when necessary.
- Develop a weekly labor schedule for front-end employees with approval from the Store Manager.
- Follow store safety rules and promptly notify a supervisor of potential hazards.
- Bag customer purchases quickly and correctly.
- Understand and follow the operating and safety requirements and restraints of electronic cash registers, scanners, scales, and the intercom system.
- Monitor front-end service and call for additional help or open express lanes when necessary.
- Provide change to cashiers and approve checks, refunds, and voids.
- Supervise or perform checkout and proper bagging, including moving bagged purchases from the store to customers’ cars.
- Supervise or perform returns of go-backs to their proper locations, refill bag stands, and collect carts from the parking lot.
- Ensure store opening and closing accounting procedures are followed.
- Keep front-end personnel informed about new produce items, policies, procedures, and rules.
- Help prevent loss by ensuring cashiers remove items from the bottom of carts, handle products carefully, and complete price checks for items not on file.
- Identify produce, count money accurately, and follow store procedures for coupons, EBT, credit and debit cards, charge sales, and checks.
- Make judgments concerning employee scheduling, product and supply orders, employee hiring and supervision, merchandising plans, operating policies and procedures, and merchandise sales and promotions.
- Model teamwork and STAR Customer Service.
- Perform cashier tasks when substituting as part of the work crew or training new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
