Assistant Front End Manager

Sacramento Natural Foods Co-Op•Sacramento, CA

18h

About The Position

The Assistant Front End Manager oversees and directs Front End operations in the absence of, and under the direction of, the Front End Manager. The role ensures accurate and efficient customer checkout, proper cash handling, and consistently excellent customer service. It upholds management practices, develops and mentors department personnel, follows labor guidelines, and sets clear expectations to support compliance with policies and procedures. The position also supports accountability and departmental procedures for customer service, department conditions, staff supervision, safety, productivity, and other workplace conditions in keeping with Sacramento Natural Foods Co-op’s values and cooperative identity. The Assistant Front End Manager helps manage daily operations, customer experience, cash and deposit activities, staffing and breaks, training, performance management, safety and security, supplies, and equipment. The role collaborates with the Front End Manager and other Assistant Managers, supports recruitment and marketing initiatives, and may assist with inventory, cleaning, meetings, and work in other departments. The position must be available to work hours based on the needs of the business and department. This is a full-time, non-exempt position in the Front End department. It reports to the Front End Manager and supervises Cashiers and Helper Clerks. Salary is $26.50–$28.84.

Requirements

At least 3 years of previous cash-handling experience in a retail setting.
Ability to comprehend complex instructions, correspondence, and memos, and communicate effectively and respectfully in oral and written form with staff and customers of diverse backgrounds.
Ability to present information effectively in one-to-one and small-group situations.
Ability to perform mental arithmetic with two-digit numbers and multiply and divide with tens and hundreds, including calculations using U.S. currency and weight, volume, and distance measurements.
Ability to follow detailed written or oral instructions, solve problems involving a few concrete variables in standardized situations, prioritize and multitask, maintain focus, and create, implement, and improve procedures.
Proficiency using Point of Sale, Microsoft Excel, Microsoft Word, email, websites, and time clock software.
Ability to meet the physical demands of standing for extended periods; using hands to grasp, handle, and feel; reaching; walking, climbing, balancing, stooping, squatting, and kneeling; and lifting or moving up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to meet the role’s vision requirements, including close vision, distance vision, peripheral vision, and depth perception.
Availability to work hours based on the needs of the business and department.

Nice To Haves

Ability to maintain a calm demeanor in difficult customer situations.
Experience working with a large and diverse staff team.
Experience coaching and developing staff, including addressing performance.
Adaptability in high-stress or changing environments.

Responsibilities

Uphold Co-op policies, procedures, expectations, and cooperative values.
Help ensure effective and efficient Front End operations and that performance standards are met.
Provide and model prompt, friendly, courteous customer service and a welcoming environment for customers of diverse backgrounds.
Verify and reconcile cashier tills, prepare starting tills, manage cash on hand, collect and document cashier drops, handle deposits and change orders, and balance the safe.
Reallocate labor to meet operating needs and coordinate scheduled breaks in accordance with Co-op standards, policy, labor agreements, and department needs.
Authorize returns, refunds, check approvals, and suspended orders as needed.
Report concerns to the Front End Manager and appropriate management personnel; keep cashier work areas neat, clean, and orderly.
Inventory Front End tools and equipment routinely and order and maintain supplies at cashier stations.
Collaborate with the Front End Manager to create, communicate, implement, audit, and evaluate operating standards and procedures.
Set clear expectations, delegate tasks, supervise work performance and conduct, and support performance management in accordance with policies, labor guidelines, and legal requirements.
Communicate timely and respectfully with the Front End Manager, Assistant Managers, and staff; address and report employee behavior or performance concerns.
Model supportive, participatory leadership, cooperation, teamwork, and equitable treatment of staff.
Help ensure staff are appropriately attired and prepared for duty; train new hires, facilitate training, coach employees, and contribute to performance evaluations.
Support security and safety protocols and establish departmental control measures; document absences, tardiness, shift changes, and other variances according to procedure.
Assist with the point-of-sale system and support recruitment by screening and interviewing applicants as directed.
Support marketing, outreach, and events as requested; hold and facilitate routine staff meetings as directed by the Front End Manager.
Work with the Front End Manager on scheduling and budgeting as requested, and follow established policies and procedures for cash handling and financial transactions.
Assist with inventory counts, storewide cleaning, and other projects; attend meetings and events as requested.
Communicate equipment repair and maintenance needs to appropriate personnel and make adjustments until equipment has been improved.
Maintain the ability to perform direct reports’ duties, compile information for reports, perform other assigned duties, and work in other departments as needed.
Know and uphold the Co-op Manager General Responsibilities daily.