Assistant Front End Manager

Albertsons Companies•Lewistown, MT

16h•Onsite

About The Position

The Assistant Front End Manager helps direct and supervise front-end operations, supporting fast, friendly, and accurate checkout service and the store’s sales and operating plans. The role handles daily cash reconciliation, bookkeeping, sales records, and other administrative work while helping maintain front-end equipment, policies, procedures, and customer-service standards. The position supports and guides front-end associates, including cashiers, courtesy clerks, scanning staff, and customer service center clerks. It may include performance feedback, training, scheduling, hiring support, payroll administration, and coordination of front-end programs. When the Front End Manager is absent, the Assistant Front End Manager may take on specified management duties, including scheduling and attending department-head meetings. Most work takes place in a temperature-controlled office or store environment. The role may involve extended periods seated at a desk or computer, use of office equipment, and occasional exposure to outdoor temperatures. Duties may vary by location and additional responsibilities may be assigned.

Requirements

Thorough knowledge of front-end work methods and scanning procedures.
Knowledge of company policies and procedures and of recordkeeping and verification procedures for protecting store funds.
Ability to operate and train others to operate front-end cash registers and/or scanning equipment effectively.
Ability to judge and respond to business activity by handling administrative details such as planning, reporting, and meeting operating objectives.
Ability to perform one- and two-step math calculations, including addition, subtraction, and percentages.
Good written and verbal communication skills and leadership skills; ability to develop people and demonstrate company core values through personal and professional conduct.
Ability to be friendly, courteous, and professional; maintain composure with customers and coworkers; concentrate despite interruptions; work independently; and take initiative.
Ability to maintain confidentiality concerning associates, store sales, and company information and to perform duties with honesty and integrity.

Nice To Haves

A minimum of six months of Front End Supervision experience is preferred.

Responsibilities

Assist with directing and supervising Front End operations, including customer traffic flow, checkout-lane coverage, cleanliness, and appearance of the front-end area through the parking lot.
Direct front-end activities and support productivity and compliance with company policies and procedures, including scan accuracy, WIC, restricted sales, dress standards, and check acceptance.
Complete reconciliation tasks as directed, including balancing the safe and registers and entering and balancing sales and cash transactions.
Perform bookkeeping duties such as running till totals, preparing and proofing deposit slips, completing front-end forms, balancing Accounts Receivable, mailing statements, and filing sales records.
Report daily or weekly sales information to the Division Office.
Order and balance items such as money orders, bus passes, lottery products, gift certificates or cards, postage, and change, when applicable; maintain control logs.
Answer and respond appropriately to incoming calls.
Assist with cash-flow accountability, including safe transactions, till issues and pickups, check and refund approvals, and monitoring checker cash-handling procedures.
Correct scanning-file problems in a timely manner and help ensure front-end equipment is operational; implement emergency procedures during computer-equipment malfunctions.
Review and process returned checks and related write-offs when assigned; maintain reconciliation ledgers and communicate with banks and customers about returned checks.
Support payroll administration when assigned by reviewing, auditing, and filing timecards or computer reports; entering payroll corrections and associate information; maintaining Time & Attendance reports; preparing payroll worksheets or reports; and coordinating leave paperwork.
Inform the Store Director and Front End Manager about problems such as returned checks, cash variances, refund irregularities, and till-balance discrepancies.
In the absence of the Front End Manager, use scheduling tools to create and communicate schedules that meet customer needs.
Serve as an overflow cashier as needed and perform other necessary duties.
Encourage associates to provide fast, friendly, accurate customer service and interact with customers to improve their store experience.
Conduct periodic cashier and courtesy-clerk performance appraisals and testing; counsel associates as directed and recommend personnel actions.
Provide guidance and assistance to Customer Service Center clerks.
Assist with coordinating and implementing front-end programs; monitor and order front-end supplies; and ensure compliance with dress, sanitation, safety, security, and other company policies.
In the absence of the Front End Manager, attend and participate in store department-head meetings and department-manager activities.
When the Front End Manager is absent, assist with interviewing and hiring cashiers, courtesy clerks, and scanning staff; work with the Personnel Coordinator on front-end orientation.
Supervise training of cashiers, courtesy clerks, scanning staff, and Service Supervisors.