Front End - Front End Manager

Broulim's Fresh Foods • Malad City, ID

1d

About The Position

The Front End Manager oversees all aspects of the store’s front end operations, managing front end staff and ensuring efficient, accurate checkout service. The role includes leading and supporting associates, managing customer transactions, maintaining cash-handling accuracy, monitoring checkout lines, and keeping the front end clean and organized. The manager applies company policies and safety procedures, collaborates with department managers and store leadership, helps schedule staff coverage, and reviews performance metrics to identify improvements. The position calls for strong leadership, customer service, communication, organization, adaptability, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role.
• Knowledge of front end operations, cash handling procedures, and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.
• Strong verbal and written communication skills.
• Ability to resolve customer issues and conflicts effectively.
• Ability to organize tasks and priorities, adapt to changing priorities, and multitask in a fast-paced environment.
• Commitment to customer service and attention to detail in cash handling and transaction processing.

Nice To Haves

• Supervisory or leadership experience in a retail or customer service environment.

Responsibilities

• Supervise, guide, train, and support front end staff, including cashiers, baggers, and customer service representatives.
• Manage customer transactions, including payments and returns, and resolve customer issues or concerns.
• Ensure accurate cash handling, including balancing cash drawers and conducting audits as needed.
• Monitor checkout lines and adjust staffing levels as needed to provide prompt, efficient service.
• Oversee cleanliness and organization of checkout counters, conveyor belts, bagging stations, and the rest of the front end area.
• Implement and enforce company policies and procedures for customer service, cash handling, and safety.
• Collaborate with department managers and store leadership to address customer service issues and improve front end operations.
• Assist with scheduling front end staff to provide adequate coverage during peak hours and busy periods.
• Analyze front end performance metrics, including transaction times and customer satisfaction scores, and develop improvement strategies.

Benefits

• Job security during difficult times, as the company is categorized as an essential service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED