Front End - Front End Manager

Broulim's Fresh Foods • Soda Springs, ID

1d

About The Position

The Front End Manager oversees all front end operations at the store, managing front end staff and ensuring efficient, accurate checkout service and a positive customer experience. The role includes leading and supporting associates, maintaining checkout-area cleanliness and organization, and applying company policies and procedures related to customer service, cash handling, and safety. The manager works with department managers and store leadership to address service issues and improve operations, helps schedule staff coverage, and analyzes performance metrics to identify opportunities for improvement.

Requirements

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role, preferably in retail or customer service.
• Knowledge of front end operations, including cash handling procedures and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.
• Understanding of customer service principles and company policies and procedures related to front end operations.
• Knowledge of safety protocols for cash handling and maintaining a secure checkout environment.
• Excellent verbal and written communication skills.
• Ability to address customer issues and resolve conflicts effectively.
• Organization, adaptability, customer focus, attention to detail, and ability to multitask in a fast-paced environment.

Responsibilities

• Supervise cashiers, baggers, and customer service representatives, providing guidance, training, and support.
• Manage customer transactions, including payments and returns, and resolve customer issues or concerns.
• Ensure accurate cash handling, including balancing cash drawers and conducting audits as needed.
• Monitor checkout lines and adjust staffing levels to support prompt, efficient customer service.
• Oversee the cleanliness and organization of checkout counters, conveyor belts, bagging stations, and the broader front end area.
• Implement and enforce company policies and procedures related to front end operations, customer service, cash handling, and safety.
• Collaborate with department managers and store leadership to address customer service issues and improve front end operations.
• Assist with scheduling front end staff to ensure adequate coverage during peak and busy periods.
• Analyze performance metrics, such as transaction times and customer satisfaction scores, and develop improvement strategies.

Benefits

• Job security during difficult times because the company is categorized as an essential service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED