Assistant Front End Manager
About The Position
Homeland is seeking an Assistant Front-End Manager to help deliver excellent customer service and oversee front-end operations. The role includes supervising customer greetings and cashier activity, addressing customer questions and complaints, training associates, helping develop weekly labor schedules, and supporting hiring and performance decisions. The manager also helps maintain safe operations, ensure checkout and accounting procedures are followed, prevent loss, and keep front-end service running smoothly. The position reports to the Front End Manager and Store Manager. The role involves performing cashier duties as needed, including checking out and bagging purchases, returning go-backs, replenishing bag stands, collecting carts, and assisting customers with purchases to their cars. Work is indoors, with exposure to temperature, humidity, and dust changes as entrance and exit doors open. Employees may work on tile or concrete for up to eight hours at a time and must be able to perceive a range of store items, equipment, labels, customers, debris, and signage. Homeland provides reasonable accommodations for qualified individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Prior supervisory experience.
- Prior cashier experience.
- Strong customer service and interpersonal communication skills.
- Ability to work on tile or concrete for up to eight hours at a time.
- Ability to perceive store fixtures, products, customers, labels, carts, floor debris, aisle markers, and signs.
Responsibilities
- Greet customers or supervise customer greetings; respond courteously to questions, requests, and complaints and explain store policies.
- Recommend or initiate hiring, discipline, promotion, and evaluation actions for front-end personnel.
- Orient and train new front-end associates and provide retraining when needed.
- Develop a weekly labor schedule for front-end employees with the store manager’s approval.
- Follow store safety rules, protect the safety of customers and coworkers, and promptly notify a supervisor of potential hazards.
- Bag customer purchases quickly and correctly.
- Understand the operation, safety requirements, and limitations of electronic cash registers, scanners, scales, and the intercom system.
- Monitor front-end service, call for additional help, and open express lanes when necessary.
- Provide change to cashiers and approve checks, refunds, and voids.
- Supervise or perform checkout and proper bagging, including moving bagged purchases from the store to customers’ cars.
- Supervise or perform go-backs, refill bag-stand areas, and collect carts from the parking lot.
- Ensure store opening and closing accounting procedures are followed.
- Keep front-end personnel informed about new produce items, policies, procedures, and rules.
- Help prevent loss of money and merchandise by ensuring cashiers remove items from the bottom of carts, handle products carefully, and complete price checks for items not on file.
- Identify produce correctly, count money accurately, and follow store procedures for coupons, EBT, credit/debit cards, charge sales, and checks.
- Make judgments concerning employee scheduling, product and supply orders, employee hiring and supervision, merchandising plans, operating policies and procedures, and merchandise sales and promotions.
- Model teamwork and STAR Customer Service.
- Perform cashier duties as needed, including substituting as part of the work crew or participating in training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
