Assistant Front End Manager

Albertsons•Boise, ID

2d•Onsite

About The Position

The Assistant Front End Manager supports the Front End Manager in directing front-end operations and providing fast, friendly, accurate checkout service. The role helps oversee customer traffic, checkout lane coverage, cleanliness, productivity, policy compliance, cash handling, sales reconciliation, bookkeeping, and front-end equipment. It may also include administrative and payroll support, scheduling in the Front End Manager’s absence, and serving as a cashier when needed. The position provides guidance and training to front-end associates, supports customer service and front-end programs, monitors compliance with company policies, and may contribute to hiring and personnel actions. Work is primarily in a temperature-controlled store and office environment, with occasional outdoor exposure. The job description notes that duties may vary by location and may include additional assigned responsibilities.

Requirements

Thorough knowledge of Front End work methods and scanning procedures.
Knowledge of company policies and procedures, including recordkeeping and verification procedures for protecting store funds.
Ability to operate and train others to use Front End cash registers and/or scanning equipment.
Ability to judge and respond to business activity while handling administrative details such as planning, reporting, and meeting operating objectives.
Ability to perform one- and two-step math calculations, including addition, subtraction, and percentage calculations.
Good written and verbal communication skills and leadership skills; ability to develop people and demonstrate company Core Values through personal and professional conduct.
Ability to remain friendly, courteous, and professional, maintain composure with customers and coworkers, concentrate amid interruptions, work independently, and take initiative.
Ability to maintain confidentiality concerning associates, store sales, and company information.
Honesty and integrity in performing all job duties and responsibilities.

Nice To Haves

A minimum of six months of experience in Front End supervision is preferred.

Responsibilities

Assist with directing and supervising Front End operations, including customer traffic flow, checkout lane coverage, and cleanliness and appearance of the Front End area through the parking lot.
Direct Front End activities and monitor productivity and compliance with company policies and procedures, including scan accuracy, WIC, restricted sales, dress standards, and check acceptance.
Complete reconciliation work as directed, including balancing safes and registers and recording and balancing sales and cash transactions.
Perform bookkeeping duties such as tracking till totals, preparing and proofing deposit slips, completing forms, balancing Accounts Receivable, mailing statements, and filing sales records.
Report daily or weekly sales information to the Division Office.
Order and balance money orders, bus passes, lottery products, gift certificates or cards, postage, and change when applicable; maintain control logs.
Answer and respond appropriately to incoming calls.
Assist with cash flow accountability, including safe transactions, till issues and pickups, check and refund approvals, and monitoring checker cash-handling procedures.
Correct scanning file problems promptly and ensure Front End equipment is operational; implement emergency procedures when computer equipment malfunctions.
Perform check-related work as needed, including reviewing and writing off checks, maintaining reconciliation ledgers, and contacting banks and customers about returned checks.
May support payroll administration by reviewing and filing timecards or reports, entering payroll corrections and associate information, maintaining time and attendance reports, preparing weekly payroll reports, and coordinating leave paperwork.
Inform the Store Director and Front End Manager of problems such as returned checks, cash variances, refund irregularities, and till balance issues.
In the absence of the Front End Manager, use scheduling tools to create and communicate schedules that meet customer needs.
Serve as an overflow cashier when necessary and perform other necessary duties.
Promote excellent customer service among store associates and interact with customers to improve their shopping experience.
Conduct periodic cashier and courtesy clerk performance appraisals and testing; may counsel associates as directed by the Front End Manager.
Recommend personnel actions, including hiring, termination, layoff, and disciplinary action.
Guide and assist Customer Service Center clerks and support coordination and implementation of Front End programs.
Assist with monitoring and ordering Front End supplies and ensure compliance with dress, sanitation, safety, security, and other company policies.
In the absence of the Front End Manager, attend and participate in store department-head meetings and department-manager activities; may assist with interviewing and hiring front-end staff.
Work with the Personnel Coordinator on Front-End orientation and supervise training of Cashiers, Courtesy Clerks, Scan, and Service Supervisors.