Assistant Front End Manager
About The Position
The Assistant Front-End Manager helps oversee front-end operations and personnel while delivering courteous, high-quality customer service. The role includes greeting and assisting customers, resolving questions and complaints, supporting cashier operations, and ensuring store policies and safety procedures are followed. The assistant manager also helps train and supervise front-end associates, prepare weekly schedules with store manager approval, and maintain smooth checkout operations. The position performs cashier-related duties as needed, including checkout and bagging, and may substitute as part of the work crew or assist with training new employees. Work takes place indoors, with exposure to changes in heat, cold, humidity, and dust when entrance or exit doors are open. Employees may work on tile or concrete for up to eight hours.
Requirements
- High school diploma or equivalent.
- Prior supervisory experience.
- Prior cashier experience.
- Above-and-beyond customer service.
- Good interpersonal communication skills.
- Ability to work on tile or concrete for up to eight hours.
- Ability to perceive bag stands, cases, case-cutter edges, case strips, shelf locations, product size, description and quality, customers, shelf tags, product labels, stocking carts, floor debris, aisle markers, and signs.
Responsibilities
- Greet or supervise the greeting of customers, answer questions and requests, address complaints, and explain store policies courteously.
- Make recommendations regarding hiring, discipline, promotion, and evaluation of front-end personnel.
- Orient and train new front-end associates and provide retraining when necessary.
- Develop a weekly labor schedule for front-end employees with the store manager’s approval.
- Follow store safety rules, protect the safety of self, customers, and coworkers, and promptly report potential hazards to a supervisor.
- Bag customer purchases quickly and correctly.
- Understand and follow the operating and safety requirements and restraints of electronic cash registers, scanners, scales, and the intercom system.
- Monitor front-end service, call for additional help, and open express lanes when necessary.
- Provide change to cashiers and approve checks, refunds, and voids.
- Supervise or perform checkout and proper bagging, including moving bagged purchases from the store to customers’ cars.
- Supervise or perform returning go-backs to their proper locations, refilling bag stands, and collecting carts from the parking lot.
- Ensure store opening and closing accounting procedures are followed.
- Ensure front-end personnel are informed about new produce items, policies, procedures, and rules.
- Help prevent loss of money and merchandise by ensuring cashiers remove items from the bottom of carts, handle products carefully, and complete price checks on items not on file.
- Identify produce correctly, count money accurately, and follow store procedures for coupons, EBT, credit/debit cards, charge sales, and checks.
- Make judgments regarding employee scheduling, product and supply orders, hiring and supervision, merchandising plans, operational policies and procedures, and merchandise sales and promotions.
- Model teamwork and STAR Customer Service.
- Perform cashier duties when substituting as part of the work crew or participating in training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
