Assistant Front End Manager

Albertsons•Boise, ID

3d•Onsite

About The Position

The Assistant Front End Manager supports the Front End Manager in directing and supervising front-end operations at a retail store. The role focuses on providing fast, friendly, and accurate checkout service; overseeing customer traffic, checkout-lane coverage, and front-end cleanliness; maintaining accurate sales and transaction records; and supporting store sales and operating plans. The position also handles or assists with cash reconciliation, bookkeeping, payroll administration, scheduling, equipment readiness, and compliance with company policies and procedures. The role encourages associates to provide excellent customer service, interacts with customers to improve their shopping experience, and supports the development and supervision of cashiers, courtesy clerks, scan associates, and service supervisors. When the Front End Manager is absent, the assistant may take on additional department leadership duties, including scheduling and participation in store department-head meetings. Most work takes place in a temperature-controlled office or store environment. The position may involve extended periods sitting at a desk or computer terminal, use of office equipment, and stooping, bending, twisting, or reaching. There may be occasional exposure to outdoor temperatures. Duties may vary by location and may include additional responsibilities.

Requirements

Thorough knowledge of Front End work methods and scanning procedures.
Knowledge of company policies and procedures, including recordkeeping and verification procedures for protecting store funds.
Ability to operate and train others to operate Front End cash registers and/or scanning equipment.
Ability to judge and respond to business activity by handling administrative details such as planning and reporting and meeting operating objectives.
Knowledge of one- and two-step math calculations, including addition, subtraction, and percentages.
Good written and verbal communication skills and leadership skills.
Ability to develop people and demonstrate Company Core Values through personal and professional conduct.
Ability to remain friendly, courteous, and professional; maintain composure with customers and coworkers; concentrate despite interruptions; work independently; and take initiative.
Ability to maintain confidentiality concerning associates, store sales, and company information.
Honesty and integrity in performing all job duties and responsibilities.

Nice To Haves

A minimum of six months of Front End Supervision experience is preferred.

Responsibilities

Assist with directing and supervising Front End operations, customer traffic flow, checkout-lane coverage, and front-end cleanliness and appearance, including the area through the parking lot.
Direct front-end activities and support productivity while ensuring compliance with company policies and procedures, including scan accuracy, WIC, restricted sales, dress standards, and check acceptance.
Complete or assist with reconciliation, including balancing safes and registers and entering and balancing sales and cash transactions.
Perform bookkeeping duties, including tracking till totals, preparing and proofing deposit slips, completing front-end forms, balancing accounts receivable, mailing statements, and filing sales records.
Report daily and weekly sales information to the Division Office.
Order and balance money orders, bus passes, lottery items, gift certificates and cards, postage, and change as applicable; maintain control logs.
Answer and appropriately respond to incoming calls.
Assist with cash-flow accountability, including safe transactions, issues and pickups, tills, check and refund approvals, and monitoring checker fund handling.
Ensure scanning-file problems are corrected promptly and front-end equipment remains operational; implement emergency procedures during computer-equipment malfunctions.
Review, write off, and track returned checks as applicable; maintain reconciliation ledgers and communicate with banks and customers about returned checks.
Perform payroll-related duties as applicable, including reviewing and filing timecards or reports, entering corrections and associate information, maintaining Time & Attendance reports, preparing weekly payroll materials, and coordinating leave paperwork.
Inform the Store Director and Front End Manager about problems such as returned checks, cash variances, and refund or till-balance irregularities.
In the absence of the Front End Manager, use scheduling tools to create and communicate schedules that meet customer needs.
Serve as an overflow cashier when necessary and perform other required duties.
Encourage associates to provide fast, friendly, and accurate customer service and interact with customers to improve their store experience.
Conduct periodic cashier and courtesy-clerk performance appraisals and testing; counsel staff as directed and recommend personnel actions.
Provide guidance to Customer Service Center clerks, assist with front-end programs and supplies, and ensure compliance with dress, sanitation, safety, security, and other policies.
In the absence of the Front End Manager, attend department-head meetings and participate in department-manager activities; assist with interviewing and hiring as applicable.
Work with the Personnel Coordinator on Front-End orientation and supervise training for Cashiers, Courtesy Clerks, Scan, and Service Supervisors.