Assistant Front End Manager
About The Position
The Assistant Front-End Manager helps oversee front-end operations and customer service at the store. The role includes supervising and supporting front-end associates, assisting with hiring and employee evaluation recommendations, training new associates, and preparing weekly labor schedules with the store manager’s approval. The Assistant Front-End Manager also performs cashier duties and helps ensure checkout, bagging, returns, cart collection, and opening and closing accounting procedures are handled properly. This position requires courteous communication with customers and associates, attention to safety and loss prevention, and the ability to use front-end equipment and payment procedures. The role reports to the Front End Manager and Store Manager. Work is indoors, with exposure to changes in heat, cold, humidity, and dust when entrance and exit doors open. The job may require standing on tile or concrete for up to eight hours.
Requirements
- High school diploma or equivalent.
- Prior supervisory experience.
- Prior cashier experience.
- Strong customer service and interpersonal communication skills.
- Ability to work on tile or concrete for up to eight hours.
- Ability to perceive bag stands, cases, case-cutter edges, case strips, shelf locations, product size, descriptions and quality, customers, shelf tags, product labels, stocking carts, floor debris, aisle markers, and signs.
Responsibilities
- Greet or supervise the greeting of customers, answer questions and requests, respond to complaints, and explain store policies courteously.
- Make recommendations regarding hiring, discipline, promotion, and evaluation of front-end personnel.
- Orient and train new front-end associates and provide retraining when necessary.
- Develop a weekly labor schedule for front-end employees with the store manager’s approval.
- Follow store safety rules, protect the safety of self, customers, and coworkers, and promptly notify a supervisor of potential hazards.
- Bag customer purchases quickly and correctly.
- Understand and follow operating and safety requirements for electronic cash registers, scanners, scales, and the intercom system.
- Monitor front-end service, call for additional help, and open express lanes when necessary.
- Provide change to cashiers and approve checks, refunds, and voids.
- Supervise or perform checkout and bagging, including moving bagged purchases from the store to customers’ cars.
- Supervise or perform returns of go-backs, refill bag-stand areas, and collect carts from the parking lot.
- Ensure store opening and closing accounting procedures are followed.
- Keep front-end personnel informed about new produce items, policies, procedures, and rules.
- Prevent loss of money and merchandise by ensuring cart bottoms are checked, products are handled carefully, and price checks are completed for items not on file.
- Identify produce, count money accurately, and follow store procedures for coupons, EBT, credit and debit cards, charge sales, and checks.
- Make judgments concerning employee scheduling, ordering products and supplies, hiring and supervising employees, merchandising plans, operational policies and procedures, and merchandise sales and promotions.
- Model teamwork and STAR Customer Service.
- Perform cashier tasks when substituting as part of the work crew or training new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
