Assistant Front End Manager

Wegmans Food Markets•Crofton, MD

About The Position

The Assistant Front End Manager is an entry-level leadership role responsible for coordinating and troubleshooting daily activities of customer service employees while participating in store management duties and projects. The role provides exposure to the company’s values, business measures, and operations, including both daytime and nighttime hours, and serves as a liaison between store areas. The position leads and develops customer service team members, ensuring they have the tools and resources needed to succeed. The schedule varies weekly and may include opening or closing the store, with shifts ending as late as 12:30 a.m. Availability is required for mornings, afternoons, evenings, overnights, and weekends. Applicants must be at least 18 years old.

Requirements

Customer service experience, preferably in a food service, grocery, or retail setting.
Proven ability to multitask and handle interruptions in a fast-paced environment.
Computer skills.
Must be 18 years or older.

Nice To Haves

Experience leading a team.
Ability to quickly learn and adapt to new situations and subject matters.

Responsibilities

Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and store departments.
Open and/or close the store as part of a varied schedule that changes weekly.
Partner with department management to prioritize and delegate tasks and ensure Front End/customer checkout operations run efficiently.
Monitor business and customer traffic throughout the store, manage the appropriate number of open checkout lanes, and operate a register when necessary to reduce customer wait times.
Manage the performance of Customer Service employees by providing resources, training, feedback, and development opportunities.
Provide customer service to customers and employees, championing company values and standards throughout the store.
React quickly to situations and partner with store leadership to solve operational challenges.
Participate in and/or lead special projects and assignments across the store to bring employees together and enhance company culture.