Assistant Front End Manager

Albertsons•Lewistown, ME

14d•Onsite

About The Position

The Assistant Front End Manager supports the Front End Manager in overseeing front-end operations and providing fast, friendly, accurate checkout service. The role helps direct customer traffic and checkout-lane coverage, maintain the appearance and cleanliness of the front-end area, and ensure compliance with company policies and procedures. Responsibilities include cash reconciliation and handling, bookkeeping and sales reporting, payroll and time-and-attendance administration, customer and associate support, and keeping front-end equipment operational. In the Front End Manager’s absence, the Assistant Front End Manager may schedule staff, attend department-head meetings, and assist with interviewing and hiring. The position involves guiding and training cashiers, courtesy clerks, scanning staff, and service supervisors; supporting customer service programs; monitoring supplies; and helping maintain dress, sanitation, safety, and security standards. Most work takes place in a temperature-controlled office or store environment, with occasional exposure to outdoor temperatures. Duties may vary by location and may include additional responsibilities.

Requirements

Thorough knowledge of Front End work methods and scanning procedures.
Knowledge of company policies and procedures, including recordkeeping and verification procedures for protecting store funds.
Ability to operate and train others to operate Front End cash registers and/or scanning equipment.
Ability to assess business activity and handle administrative details such as planning, reporting, and meeting operating objectives.
Ability to perform one- and two-step math calculations, including addition, subtraction, and percentage calculations.
Good written and verbal communication skills and leadership skills.
Ability to develop people and demonstrate the company’s Core Values through personal and professional conduct.
Ability to be friendly, courteous, and professional; maintain composure with customers and coworkers; concentrate and manage interruptions; work independently; and take initiative.
Ability to maintain confidentiality concerning associates, store sales, and company information.
Honesty and integrity in performing all job duties and responsibilities.

Nice To Haves

A minimum of six months of Front End Supervision experience is preferred.

Responsibilities

Assist with directing and supervising Front End operations, customer traffic, checkout-lane coverage, and the cleanliness and appearance of the Front End area through the parking lot.
Direct Front End activities to support productivity and ensure compliance with company policies and procedures, including scan accuracy, WIC, restricted sales, dress standards, and check acceptance.
Complete reconciliation tasks as directed, including balancing the safe and registers and recording and balancing sales and cash transactions.
Perform bookkeeping duties, including running till totals, preparing and proofing deposit slips, completing Front End forms, balancing Accounts Receivable, mailing statements, and filing sales records.
Report daily or weekly sales information to the Division Office.
Order and balance applicable money orders, bus passes, lottery items, gift certificates or cards, postage, and change; maintain control logs.
Answer and respond to incoming calls appropriately.
Assist with cash-flow accountability, including safe transactions, till issues and pickups, check and refund approvals, and monitoring checker fund-handling procedures.
Ensure scanning-file problems are corrected promptly and Front End equipment is operational; implement emergency procedures for computer equipment malfunctions.
Perform check-related duties as needed, including reviewing and writing off checks, maintaining reconciliation ledgers, and corresponding with banks and customers about returned checks.
Assist with payroll administration, including reviewing and filing timecards or reports, entering payroll corrections and associate information, maintaining Time & Attendance reports, preparing weekly payroll materials, and tracking leave paperwork.
Inform the Store Director and Front End Manager of problems such as returned checks, cash variances, and refund or till-balance irregularities.
In the Front End Manager’s absence, use scheduling tools to create and communicate schedules that meet customer needs.
Serve as an overflow cashier when necessary and perform other required duties.
Encourage associates to provide fast, friendly, accurate customer service and interact with customers to improve their store experience.
Conduct periodic cashier and courtesy clerk performance appraisals and testing; counsel staff as directed and recommend personnel actions.
Provide guidance to Customer Service Center clerks and assist with coordinating and implementing Front End programs.
Assist with monitoring and ordering Front End supplies and ensure compliance with dress, sanitation, safety, security, and other company policies.
In the Front End Manager’s absence, attend and participate in store department-head meetings and department-manager activities, and assist with interviewing and hiring as needed.
Work with the Personnel Coordinator on Front End orientation and supervise training for cashiers, courtesy clerks, scanning staff, and service supervisors.