Front End Manager
About The Position
The Front End Manager supervises the store’s front-end functions and staff, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service and keeps checkout lines moving while coordinating lane pick-ups and maintaining front-end cleanliness and supplies. The manager is responsible for the proper handling and security of cash, safe funds, deposits, check transactions, and other financial services. The position also enforces company procedures and applicable laws related to age-restricted products, WIC/EWIC, payment methods, money services, child labor, and anti-money laundering compliance. The manager ensures associates take scheduled breaks and lunches, answers incoming calls, and may perform other duties as assigned.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact constantly with individuals at various levels on a daily basis.
- Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service, including adherence to the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safe and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain appropriate inventory in the customer service area and candy racks.
- Maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free carts, a debris-free parking lot, and adequate carts at the front end.
- Enforce company dress code and name-tag policies.
- Follow policies and procedures for rental equipment and for charge accounts, debit/credit/EFS/EBT/gift cards, EWIC, and tax-exempt transactions.
- Follow and enforce laws and company procedures concerning alcoholic beverages, tobacco, other age-restricted products, WIC/EWIC, child labor, anti-money laundering, and money service business compliance.
- Follow procedures for banking and armored car services and for sales of money transfers, money orders, postage stamps, coin-machine services, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving quickly and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
