Front End Manager
About The Position
The Front End Manager supervises the store’s front-end operations and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role helps maintain efficient, courteous customer service and keep checkout lines moving, while ensuring that cash, deposits, safe funds, and related transactions are handled securely and according to company procedures. The manager maintains front-end housekeeping and shopping-cart availability, monitors supplies and customer-service-area inventory, and enforces company policies and applicable laws. The position also supports associate scheduling for breaks and lunches, answers incoming calls, assists with cashier procedures and training, and performs other duties as needed.
Requirements
- Must be at least 18 years old.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
- Ability to interact daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Responsibilities
- Promote courteous, efficient customer service and uphold the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions and cashiers, courtesy clerks, fuel associates, and the computer room operator.
- Coordinate lane pick-ups and help keep checkout lines moving quickly.
- Maintain the security of safes, change funds, cash, deposits, pick-ups, keys, and safe combinations; count the safe during scheduled shifts and keep safes locked.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage.
- Maintain front-end housekeeping, including clean check stands and storefronts, clean and litter-free carts, and a debris-free parking lot; maintain an adequate supply of carts at the front end.
- Enforce company dress-code and name-tag policies.
- Follow and enforce policies and procedures for rental equipment, age-restricted products, WIC and EWIC, charge accounts, payment methods, tax-exempt transactions, two-party and authorized payroll checks, banking, and armored-car services.
- Assist in maintaining inventory levels for items in the customer-service area and candy racks.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery and lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Verify funds received from the bank or armored-car services according to company procedures.
- Answer and facilitate incoming phone calls.
- Enforce company policies regarding child labor laws and anti-money-laundering and money-service-business compliance.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
