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Sewer, Streets, Parks and Water Operations Manager

City of Airway Heights•Airway Heights, WA
•$96,348 - $113,630•Onsite

About The Position

The Operations Manager performs supervisory, administrative, and technical work in planning, organizing, directing, and overseeing projects and task execution within the Public Works and Parks Department’s operations and maintenance program. The position is responsible for City-wide fleet and facility management and for administration and oversight of maintenance contracts and asset management programs. The manager takes direction from the Public Works and Parks Director and directly supervises Maintenance Crew Leads, assigning work through them and supporting the development, accountability, and productivity of Crew Leads and Maintenance Workers. The role plans and schedules maintenance work and equipment use, and supports operations and maintenance for City parks, streets, water, sanitary sewer, stormwater, and other facilities. It collaborates with public safety, City engineers, other City departments, outside agencies, businesses, and community groups. The manager oversees staff and contractors, manages assigned regulatory permits and professional services and construction contracts, develops service standards, evaluates customer service, resolves disputes and complaints, and coordinates work to minimize impacts on others. The position prepares reports and correspondence, tracks work, materials, and costs, responds to emergencies as required, and performs related duties. Work takes place regularly in vehicles and outdoors in all weather conditions and during the day and/or night. Duties can involve emergency and stressful situations, equipment and traffic hazards, moving mechanical parts, chemicals and other exposures, and occasional work in confined areas. Work hours are varied and may include evenings and weekends; shift work and emergency callouts may be required. Random controlled-substance and alcohol testing applies under the referenced Department of Transportation regulations.

Requirements

  • High school graduation or GED equivalent.
  • Experience related to construction, installation, maintenance, and repair of water or wastewater facilities, streets, or related facilities.
  • Experience in a lead or supervisory capacity.
  • Must possess and maintain a valid, unrestricted Washington State CDL Class B driver’s license.
  • Must possess or obtain flagging, first aid, and other certifications required by law, ordinance, or department regulations within six months.
  • Computer proficiency, including enterprise software applications and Microsoft Office, Outlook, Word, and Excel.
  • Knowledge of equipment, facilities, materials, methods, and procedures used in road and underground utility maintenance, construction, and repair.
  • Knowledge of materials and supplies used in building and grounds maintenance and equipment used for minor water or sewer pipe repairs.
  • Some knowledge of first aid and applicable safety precautions; knowledge of safety procedures.
  • Ability to work safely and use equipment and tools properly and safely.
  • Ability to plan, schedule, organize, direct, and supervise maintenance and construction crews and delegate effectively.
  • Ability to establish and maintain effective working relationships with coworkers, supervisors, City officials, and the public.

Nice To Haves

  • Competent person training in trenching, shoring, and excavation; candidates may obtain this within 12 months of hire.
  • Competent person training in asbestos cement pipe handling; candidates may obtain this within 12 months of hire.
  • Water Distribution Managers II certification; candidates may obtain this within 18 months of hire.
  • Washington State Department of Agriculture herbicide license; candidates may obtain this within 12 months of hire.
  • Confined Space entry certification; candidates may obtain this within 12 months of hire.
  • Wastewater Operator I (WWTP); candidates may obtain this within 12 months of hire.
  • Possession of at least one of the listed endorsements or certifications at the time of consideration.

Responsibilities

  • Plan, organize, direct, and oversee projects and task execution within the Public Works and Parks Department’s operations and maintenance program.
  • Manage City-wide fleet and facilities, maintenance contracts, and asset management programs.
  • Plan and schedule maintenance work and equipment use for City programs.
  • Provide operational and maintenance support for parks, water distribution and maintenance, streets, sanitary sewer collection and pretreatment, stormwater, and other facilities.
  • Directly supervise Maintenance Crew Leads and assign work through them; support Crew Leads and Maintenance Workers in developing competency, expertise, accountability, and productivity.
  • Conduct performance reviews and make decisions or recommendations regarding hiring, transfers, promotions, grievances, and discipline.
  • Develop Public Works operations service standards, evaluate customer service, and resolve internal and external disputes.
  • Coordinate and communicate work activities that may affect City departments, agencies, businesses, or neighborhoods to minimize impacts.
  • Manage regulatory permits and assigned professional services and construction contracts.
  • Ensure projects comply with applicable policies, rules, regulations, and agreements.
  • Prepare and present reports on budgets, staffing, equipment, projects, procedures, water, and other matters; develop prioritized project lists for management review.
  • Supervise day-to-day operations, respond to service requests, maintain records, monitor crews, inspect job sites, solicit bids, and inventory or order equipment, tools, materials, and supplies.
  • Schedule, monitor, and evaluate outside vendors, contractors, and engineers; assist in developing contract services and community group agreements; resolve problems and provide quality control.
  • Coordinate projects with other departments, regulatory agencies, municipalities, private businesses, and community groups; respond to inquiries and concerns and address damage, safety, user-compliance, and special-procedure issues.
  • Respond to emergency situations and perform other duties as required.
  • Assume management responsibility for Public Works and Parks Department services and activities and recommend and administer policies and procedures.
  • Select, train, motivate, and evaluate department personnel; coordinate training, address performance deficiencies, and require regular and reliable attendance.
  • Investigate and resolve problems relating to trouble calls and complaints.
  • Maintain work logs and track materials and costs.

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