Front End Manager
About The Position
The Front End Manager supervises and monitors the functions of the store’s front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service, coordinates lane pick-ups, and helps keep checkout lines moving efficiently. The manager is responsible for front-end security and financial controls, including securing and counting safe funds, handling deposits and pick-ups, monitoring check-cashing and tendering procedures, and following banking and armored-car procedures. The role also enforces policies for coupons, payment methods, tax-exempt orders, rental equipment, and regulated sales such as alcohol, tobacco, lottery tickets, and WIC transactions. Additional duties include monitoring supplies, housekeeping, shopping carts, and customer-service-area inventory; ensuring deliveries are logged; answering incoming calls; and ensuring associates take scheduled breaks and lunches. The manager also assists with produce tests for authorized cash register operators, checkout-line operations, and unloading the bottoms of shopping carts. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor all functions of the front end and the work of cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and assist in keeping checkout lines moving efficiently.
- Maintain the security of safe and change funds; count the safe during scheduled shifts; keep safes locked; and safeguard combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from the bank are handled and secured according to company policies and procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and an adequate number of shopping carts on the front end.
- Enforce company dress code policies, including proper use of name tags.
- Ensure UPS deliveries are logged.
- Follow procedures for rental equipment, Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards, tax-exempt orders, banking, and armored-car services.
- Follow applicable laws and company procedures for the sale of alcoholic beverages, tobacco products, lottery and lotto tickets, and the handling of WIC checks.
- Assist in maintaining proper inventory levels for items sold in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow procedures for Money Orders, Postage Stamps, Coinstar, Hunting and Fishing Licenses, Rentals, and Promotional Tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Know, follow, and enforce company policies regarding child labor laws.
- Assist in giving weekly produce tests to authorized cash register operators.
- Assist cashiers in unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
