Front End Manager
About The Position
The Front End Manager supervises the overall front-end operation and its associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service, keeps checkout lines moving, coordinates lane pick-ups, and helps maintain orderly front-end operations. The manager is responsible for safeguarding store funds and handling cash-related procedures, including safe security and counts, deposits, check cashing, bank funds, and armored car services. The position also enforces procedures for coupons, payment methods, tax-exempt orders, rental equipment, WIC checks, money orders, postage stamps, lottery and lotto tickets, and other customer-service-area services. The manager supports inventory and supply management, housekeeping, shopping-cart availability, scheduled associate breaks and lunches, phone calls, and applicable company policies and laws. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor all front-end functions and front-end associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and help keep checkout lines moving efficiently.
- Maintain security of safes, change funds, cash, deposits, pick-ups, keys, combinations, and other entrusted security information; count the safe during scheduled shifts and keep safes locked.
- Cash and approve checks, and monitor that check-cashing and tendering procedures are followed.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping-cart availability on the front end.
- Enforce the company dress code, including proper name-tag use.
- Ensure UPS deliveries are logged.
- Follow policies and procedures for rental equipment and for charge accounts, debit, credit, EFS, EBT, and gift cards.
- Follow applicable laws and company procedures for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and for handling WIC checks.
- Assist in maintaining proper inventory levels for customer-service-area items and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow banking and armored car service policies and procedures.
- Follow procedures for money orders, postage stamps, Coinstar, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Verify funds received from the bank according to company procedures.
- Answer and facilitate incoming phone calls.
- Enforce policies regarding tax-exempt orders and child labor laws.
- Assist with weekly produce tests for authorized cash register operators.
- Assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
