Front End Manager
About The Position
The Front End Manager supervises the store’s front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role supports efficient, courteous customer service, keeps checkout lines moving, coordinates lane pickups, and oversees front-end security, cash handling, compliance, housekeeping, inventory, and associate scheduling. The manager also handles customer calls and supports cashier training and checkout operations. The position requires following and enforcing company policies and applicable laws for funds, banking, payment methods, age-restricted products, WIC/EWIC, child labor, anti-money laundering, and money service business compliance. Other duties may be assigned as needed.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to maintain daily contact and interaction with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and enforce the policy that no more than two customers wait in line.
- Supervise and monitor front-end functions and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pickups.
- Maintain the security of safes and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard combinations, keys, and access numbers.
- Ensure cash, deposits, pickups, and funds are handled and secured properly; verify funds received from the bank or armored car services.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage.
- Maintain front-end housekeeping, including clean check stands and storefronts, clean and litter-free carts, a debris-free parking lot, and an adequate supply of carts at the front end.
- Enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment.
- Follow and enforce laws and company procedures for alcoholic beverages, tobacco, other age-restricted products, WIC and EWIC, Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt, and child labor.
- Assist in maintaining inventory levels for items sold in the customer service area and candy racks.
- Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
- Follow and enforce banking and armored car service procedures.
- Follow proper procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in giving weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Follow and enforce anti-money laundering policies and money service business compliance requirements.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
