Front End Manager

Food City (K-VA-T Food Stores Inc)•Powell, TN

11d•Onsite

About The Position

The Front End Manager supervises the total functions of the store’s front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service, keeps checkout lines moving, coordinates lane pick-ups, and helps ensure that associates take breaks and lunches as scheduled. The manager is responsible for the security and proper handling of safe funds, cash, deposits, bank funds, and pick-ups. They oversee cash and check procedures, payment methods, money services, rentals, lottery and other front-end transactions, and compliance with applicable laws and company policies. They also maintain front-end housekeeping, supplies, shopping carts, and inventory in the customer service area and candy racks; answer incoming calls; and assist with produce tests for authorized cash register operators. Other duties may be assigned as needed. Food City describes itself as a privately held, family-owned company. It encourages associates to participate in local civic organizations and offers flexible schedules. The company reports that associates own over 13% of the company through its employee stock ownership plan.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service, including enforcing the policy that no more than two customers wait in line.
Supervise and monitor the functions of the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain safe and change-fund security, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
Cash and approve checks, and monitor check-cashing, tendering, two-party check, and authorized payroll-check procedures, including check fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including clean check stands and store fronts, clean carts, and a debris-free parking lot; maintain adequate carts on the front end.
Enforce company dress-code policies, including proper name-tag use.
Follow policies and procedures for rental equipment and for charge accounts, debit/credit/EFS/EBT/gift cards, EWIC, and tax-exempt transactions.
Follow and enforce applicable laws and company procedures for age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money service business compliance.
Assist in maintaining appropriate inventory levels in the customer service area and candy racks.
Follow procedures for banking and armored car services, and for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Answer and facilitate incoming phone calls.
Assist with weekly produce tests for authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottom of shopping carts.
Perform other duties as assigned.