Front End Manager

Food City (K-VA-T Food Stores Inc)•Winchester, TN

11d•Onsite

About The Position

The Front End Manager oversees the store’s front-end operations and associates, promoting courteous and efficient customer service and keeping checkout lines moving. The role supervises cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinates lane pick-ups; and maintains security and proper handling of safe funds, cash, deposits, checks, and other transactions. The manager also ensures compliance with company policies and applicable laws covering security, payment methods, age-restricted products, WIC/EWIC, child labor, banking, and money services. The position supports front-end housekeeping and inventory, ensures associates take scheduled breaks and lunches, assists with cashier procedures and training tests, and handles incoming phone calls. Other duties may be assigned as needed. The role requires on-site attendance during scheduled shifts and the ability to meet standard physical and mental demands. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations. It offers flexible schedules and says associates own over 13% of the company through its employee stock ownership plan.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with various levels of individuals daily.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote courteous and efficient customer service and enforce the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, and fuel associates.
Supervise and monitor the computer room operator and coordinate lane pick-ups.
Maintain security of the safe and change funds, count the safe during scheduled shifts, and enforce safe-security procedures, including keeping safes locked and safeguarding combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from the bank or armored car services are handled and verified according to company policies and procedures.
Cash and approve checks and monitor check-cashing and tendering procedures.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage.
Promote and maintain front-end housekeeping, including clean check stands and storefronts, clean and litter-free shopping carts, and a parking lot free of debris and stray carts; maintain an adequate number of carts at the front end.
Enforce company dress-code policies, including proper name-tag use.
Follow policies and procedures for rental equipment.
Follow and enforce applicable laws and company procedures for selling alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC processing; charge accounts; debit, credit, EFS, EBT, gift cards, and tax-exempt transactions; and child labor.
Assist with maintaining inventory levels for items in the customer-service area and candy racks.
Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees; banking and armored-car services; and sales or services involving money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Assist in administering weekly produce tests to authorized cash-register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Follow and enforce anti-money-laundering policies and money-service-business compliance.
Perform other duties as needed.