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Front End Manager

Food City (K-VA-T Food Stores Inc)•Morristown, TN
•Onsite

About The Position

The Front End Manager supervises and monitors the functions of the store’s front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service and helps keep checkout lines moving. It oversees the secure handling of cash, safes, deposits, check cashing, pickups, bank funds, and armored-car services, while enforcing applicable company policies and legal requirements.

Requirements

  • Must be at least 18 years of age.
  • Ability to meet standard physical and mental demands.
  • Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
  • Ability to interact daily with individuals at various levels.
  • Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

  • Promote courteous and efficient customer service and uphold the policy of having no more than two customers waiting in line.
  • Supervise and monitor front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
  • Coordinate lane pickups and help keep checkout lines moving.
  • Maintain safe and change-fund security, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
  • Ensure cash, deposits, pickups, and funds received from banks or armored-car services are properly handled and secured.
  • Cash and approve checks and monitor check-cashing and tendering procedures.
  • Enforce procedures for coupons, two-party checks, authorized payroll checks and fees, banking, and armored-car services.
  • Promote ValuCard use and monitor supply usage.
  • Maintain front-end housekeeping, including clean check stands and storefronts, clean and litter-free carts, and a debris-free parking lot; keep adequate carts available at the front end.
  • Enforce the company dress code, including proper use of name tags.
  • Follow procedures for rental equipment and for payment methods and accounts, including charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
  • Follow laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC processing; child labor; anti-money laundering; and money-service-business compliance.
  • Assist in maintaining inventory levels for items sold in the customer service area and candy racks.
  • Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
  • Ensure front-end associates take scheduled breaks and lunches.
  • Answer and facilitate incoming phone calls.
  • Assist in administering weekly produce tests to authorized cash-register operators.
  • Assist cashiers with unloading the bottoms of shopping carts.
  • Perform other duties as assigned.

Benefits

  • 401(k) with company match
  • Employee Stock Ownership Plan
  • Weekly paychecks with direct deposit
  • Company-paid life and disability insurance
  • Medical plan with wellness benefits
  • Dental plan
  • Paid holidays
  • Paid vacations
  • Associate offers
  • Flexible schedules

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