Front End Manager
About The Position
The Front End Manager supervises and monitors the overall operation of the front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes efficient, courteous customer service and helps keep checkout lines moving. The position is responsible for front-end cash and security procedures, including safe and change funds, deposits, cash pick-ups, checks, and banking and armored-car services. It ensures associates follow company procedures and applicable laws for transactions and services such as coupons, WIC checks, tax-exempt orders, payment cards, money orders, postage stamps, rentals, lottery tickets, and regulated product sales. The Front End Manager also monitors supplies, housekeeping, shopping-cart availability, customer-service-area inventory, deliveries, and associate breaks and lunches. Additional duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient and courteous customer service.
- Supervise and monitor all front-end functions and associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and maintain the security of safe and change funds.
- Count the safe during scheduled shifts and enforce safe-security procedures, keeping safes locked and protecting entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and bank funds are handled and verified according to company policies and procedures.
- Cash and approve checks, and monitor compliance with check-cashing and tendering procedures.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping-cart availability on the front end.
- Enforce company dress-code policies, including proper name-tag use.
- Ensure UPS deliveries are logged and funds are maintained and secured.
- Follow policies and procedures for rental equipment.
- Enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and handling WIC checks.
- Maintain and enforce procedures for charge accounts, debit, credit, EFS, EBT, and gift cards.
- Assist with maintaining inventory levels in the customer-service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Enforce procedures for two-party checks and authorized payroll checks, including check fees.
- Follow and enforce banking and armored-car service procedures.
- Follow procedures for sales of money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Enforce policies regarding tax-exempt orders and child labor laws.
- Assist with weekly produce tests for authorized cash register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
