Floral Manager

Food City (K-VA-T Food Stores Inc)•Alcoa, TN

11d•Onsite

About The Position

The Floral Manager is a key member of the store management team, responsible for providing exceptional customer service, leading by example, driving sales through effective merchandising of fresh product, and building a productive staff through teamwork, recruiting, and training. The manager is accountable for achieving or exceeding weekly and annual department financial projections and budgets through sound business practices that contribute to store profitability. The role oversees staffing, scheduling, associate training and development, inventory and labor costs, ordering and receiving merchandise, product quality and freshness, merchandising programs, department paperwork, and compliance with company policies, food safety requirements, and applicable regulations. The Floral Manager maintains a clean, safe, well-staffed department and promotes a positive, customer-first working environment.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Floral Department operations.
Ability to resolve differences and diplomatically diffuse difficult situations involving customers and associates.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide and promote exceptional customer service in support of the company mission to “Run the Best Store in Town!”
Lead by example and set standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Maintain a positive attitude and create a friendly, fun atmosphere through flexibility and teamwork.
Encourage associates to greet customers and provide prompt, courteous, and efficient service.
Interact professionally with management, associates, supervisors, and customers.
Manage department inventory and labor costs through proper sales projection planning.
Ensure adequate advertised merchandise is available throughout each advertising period.
Oversee Floral Department staffing, including recruiting, selecting, hiring, orienting, training, and developing associates, and maintaining adequate staffing levels.
Prepare schedules that follow engineered labor standards and are posted on time according to company requirements, supporting sales projections and customer service levels.
Train and develop associates in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams, to maximize sales and profitability.
Order merchandise to maintain minimum inventory levels consistent with sound operations.
Maintain product quality and freshness by rotating and inspecting product daily and ensuring proper pricing.
Complete department paperwork to Model Store standards, including annual performance reviews and periodic department inventory.
Ensure merchandise is properly received.
Follow and implement company policies and procedures and applicable local, state, and federal regulations for the Floral Department.
Maintain a clean and safe department using the sanitation calendar and daily to-do lists.
Follow the company food safety program.
Resolve differences and diffuse difficult situations involving customers and associates diplomatically.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.