Floral Manager

Food City (K-VA-T Food Stores Inc)•Abingdon, VA

3d•$14 - $16•Onsite

About The Position

The Floral Manager is a member of the store management team and leads the Floral Department. The role focuses on exceptional customer service, effective merchandising of fresh products, developing a productive team through recruiting and training, and achieving or exceeding department financial projections and budgets through sound business practices that support store profitability. The manager oversees department staffing, scheduling, inventory, labor costs, ordering, receiving, product quality and freshness, pricing, merchandising programs, paperwork, and compliance with company policies and applicable regulations. The role also maintains a clean and safe department and follows the company food safety program. On-site attendance during scheduled shifts is required.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Floral Department operations.
Ability to resolve differences and defuse difficult situations with customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact with individuals at various levels on a daily basis.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide customers with an excellent shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts.

Responsibilities

Provide and promote exceptional customer service in support of the company mission.
Set an example and standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a positive, friendly, and fun working environment through flexibility and teamwork, encouraging associates to serve customers promptly and courteously.
Interact professionally with management, associates, supervisors, and customers.
Manage department inventory and labor costs through sales projection planning, and maintain advertised merchandise throughout each advertising period.
Recruit, select, hire, orient, train, and develop associates, and maintain adequate staffing levels.
Prepare schedules that adhere to engineered labor standards, post them on time, and ensure staffing meets sales projections and customer service needs.
Provide associates with training and development in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams, to maximize sales and profitability.
Order merchandise to maintain minimum inventory consistent with effective operations and ensure proper receiving of merchandise.
Maintain product quality and freshness through daily inspection and rotation, and ensure proper pricing.
Complete department paperwork to Model Store standards, including annual performance reviews and periodic department inventories.
Follow company policies and procedures and applicable local, state, and federal regulations for the department.
Maintain a clean and safe department using the sanitation calendar and daily task lists.
Follow the company food safety program.
Work on-site during scheduled shifts in accordance with company time and attendance policies.