Floral Manager

Harmons•Salt Lake City, UT

6d•Onsite

About The Position

The Floral Manager sells Harmons’ fresh floral items by providing remarkable customer service while maintaining quality standards and profitability for the floral shop. The manager knows all aspects of floral department operations, trains and mentors floral associates, and determines production and inventory levels. The role includes managing product quality, assortment, pricing, merchandising, custom orders, staffing, associate development, and department safety and sanitation.

Requirements

High school diploma or GED and some college education are preferred; an equivalent combination of education, experience, and training may also provide the required knowledge and abilities.
Five years of floral experience preferred.
Knowledge of proper fresh flower processing and care for a wide variety of plants.
Enjoy working with and handling floral products.
Ability to interpret policies and procedures.
Strong organization and planning skills.
Solid verbal and listening communication skills to communicate effectively with and manage diverse groups.
Ability to handle conflict professionally and appropriately.
Ability to accept constructive review and be accountable for personal and team success.
Ability to make logical, significant decisions using general, recognized skills and techniques.
Integrity, positive attitude, sense of urgency, mission-driven approach, self-direction, and passion for Harmons’ mission and collaborative work.
Ability to work weekends, evenings, and holidays.
Ability to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform repetitive-motion tasks requiring eye, hand, and foot coordination; and hear and respond to customer inquiries.
Ability to stand, walk, and bend throughout the workday and maneuver objects weighing up to 50 pounds.

Nice To Haves

High school diploma or GED and some college education.
Five years of floral experience.

Responsibilities

Follow established departmental and store policies and procedures.
Ensure the quality and freshness of all products and services in the floral department.
Maintain appropriate product assortment and inventory levels.
Confirm pricing accuracy and signage for products, with particular attention to advertised items.
Ensure the department is cleaned and sanitized daily and meets company appearance standards.
Receive fresh flower deliveries from the Distribution Center and other plant deliveries, and verify product quality.
Display, merchandise, and upgrade floral products; ensure displayed items are fresh, watered, and rotated appropriately.
Create custom floral orders, including upgraded bouquets, corsages, boutonnieres, and other special orders.
Provide excellent customer service.
Order product and create production sheets based on past and projected sales.
Complete assigned tasks efficiently and on time, and set a professional, positive example.
Communicate openly and frequently with the HHB Manager, Store Director, and Floral Trainer.
Maintain company standards for safety, sanitation, and productivity.
Write the floral department schedule to ensure coverage and meet labor goals.
Teach, mentor, and educate associates; provide ongoing performance feedback; assess performance and influence promotion and discipline decisions.
Address and resolve associate concerns and grievances promptly.
Perform quarterly inventory of floral products.
Perform other job-related duties as assigned.