Floral Manager

K-VA-T Food Stores•Knoxville, TN

8d•Onsite

About The Position

The Floral Manager is a key member of the store management team, responsible for providing exceptional customer service, leading by example, merchandising fresh products to drive sales, and building a productive staff through teamwork, recruiting, and training. The role is accountable for achieving or exceeding weekly and annual department financial projections and budgets through sound business practices that contribute to store profitability. The manager oversees department staffing, scheduling, training, inventory, labor costs, ordering, receiving, product quality and freshness, pricing, merchandising, and required paperwork. The role also implements company marketing and merchandising programs, maintains a clean and safe department, and follows the company food safety program and applicable policies and regulations. Work-hour flexibility is required, including nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Floral Department operations.
Ability to resolve differences and defuse difficult situations with customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide and promote exceptional customer service in support of the company mission.
Lead by example and set standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a positive, friendly, and fun work environment through flexibility and teamwork, encouraging associates to greet and assist customers promptly and courteously.
Interact professionally with management, associates, supervisors, and customers.
Manage department inventory and labor costs through proper sales projection planning.
Ensure adequate advertised merchandise is available throughout each advertising period.
Recruit, select, hire, orient, train, and develop associates, and maintain adequate department staffing.
Prepare schedules that follow engineered labor standards, post them on time, and ensure staffing meets sales projections and customer service needs.
Train and develop associates in the skills and responsibilities required for their jobs.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams, to maximize sales and profitability.
Order merchandise to maintain minimum inventory consistent with sound operations.
Maintain product quality and freshness by rotating and inspecting products daily, and ensure proper pricing.
Ensure merchandise is properly received.
Complete department paperwork to Model Store standards, including annual performance reviews and periodic department inventory.
Follow and implement company policies and procedures and applicable local, state, and federal regulations related to the Floral Department.
Maintain a clean and safe department using the sanitation calendar and daily to-do lists.
Follow the company food safety program.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.