Floral Manager

K-VA-T Food Stores•Abingdon, VA

2d•Onsite

About The Position

The Floral Manager is a member of the store management team and is responsible for customer service, merchandising fresh product, developing staff, and managing the Floral Department’s financial performance. The role involves achieving or exceeding weekly and annual department projections and budgets through sound business practices that contribute to store profitability. The manager leads by example, promotes a friendly and customer-focused environment, and oversees department staffing, recruiting, hiring, training, scheduling, inventory, labor costs, ordering, product quality, freshness, pricing, and receiving. The role also includes implementing marketing and merchandising programs, completing department paperwork and performance reviews, and ensuring compliance with company policies, food safety requirements, sanitation standards, and applicable regulations.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Floral Department operations.
Ability to resolve differences and defuse difficult situations involving customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide and promote exceptional customer service in support of the company mission.
Set standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a positive, friendly, and fun work environment through flexibility and teamwork.
Encourage associates to greet customers and provide prompt, courteous, and efficient service.
Interact professionally with management, associates, supervisors, and customers.
Manage department inventory and labor costs through proper sales projection planning.
Ensure advertised merchandise is available throughout the full advertising period.
Recruit, select, hire, orient, train, and develop associates, and maintain adequate staffing levels.
Prepare schedules that follow engineered labor standards, are posted on time, and support sales projections and customer service needs.
Train and develop associates in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams.
Order merchandise to maintain minimum inventory consistent with effective operations.
Inspect and rotate products daily and maintain product quality, freshness, and proper pricing.
Receive ordered merchandise properly.
Complete department paperwork according to Model Store standards, including annual performance reviews and periodic inventory.
Follow company policies and procedures and applicable local, state, and federal regulations.
Maintain a clean and safe department using sanitation calendars and daily to-do lists.
Follow the company food safety program.