Floral Manager

Albertsons • Phoenix, AZ

6d • Onsite

About The Position

Directs and controls the floral department’s operations according to company standards and trains and supervises assigned personnel. Ensures customer service, product quality, freshness, and selection. Orders, receives, prepares, prices, and merchandises floral products, while meeting customer service, sales, and profit objectives. The role also involves administrative work, inventory, maintaining department records, and ensuring the department operates safely and cleanly.

The Floral Manager promotes company customer-service programs and personalized service, handles customer relations and complaints, and supports sales through product suggestions and suggestive selling. The manager oversees staffing, scheduling, performance, and training; manages product ordering and handling; and ensures merchandise meets quality and freshness standards. This is a safety-sensitive position involving work in a temperature-controlled store, receiving and production areas, coolers, and sometimes outdoors.

Requirements

• Working knowledge of all job duties within the Floral Department.
• Basic knowledge of botany, product perishability and seasonality, product conditioning and handling, and safety and sanitation procedures.
• Strong communication, leadership, and interpersonal skills.
• Proven ability to manage people and maintain composure when dealing with customers and coworkers.
• Knowledge of employment laws and workplace practices.
• Understanding of company practices and Floral Department policies and procedures.
• Analytical ability to plan orders, sales projections, scheduling, and supervision.
• Ability to judge and react to business activity.
• Knowledge of basic mathematics, weights, and measures.
• Knowledge of product variety, standards, perishability, handling, sanitation, labeling, and department policies and procedures.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to complete work activities safely and accurately.
• Good attendance.
• Ability to frequently reach, lift, stack, and maneuver objects weighing up to approximately 60 pounds; bend, stoop, and reach; push and pull fully loaded hand trucks and pallet jacks; and perform repetitive arm movements.
• Ability to work with hands frequently exposed to cold water, rose thorns, plants, flowers, soil mixtures, floral arranging materials, and cleaning agents; use of latex gloves is required.
• May be required to work nights, weekends, and holidays; scheduled hours vary.

Responsibilities

• Direct and control floral department operations according to company standards.
• Champion company and division customer-service programs and meet or exceed customer-service goals.
• Handle customer relations positively, including resolving complaints effectively.
• Promote personalized service in the floral department.
• Supervise, motivate, direct, train, and participate in hiring floral department personnel.
• Monitor associate performance and recommend personnel actions, including hiring, firing, layoff, and discipline.
• Schedule associates to ensure adequate coverage and service levels.
• Order balloons, helium tanks, plants, flowers, accessories, and supplies as needed.
• Ensure product freshness and selection, and respond to special-occasion merchandise needs, sales trends, promotions, and customer feedback.
• Receive products by unloading deliveries, verifying orders against invoices, inspecting quality, reporting shortages, stocking, and rotating products.
• Follow product temperature, storage, packaging, conditioning, and handling guidelines for plants, shrubs, flowers, and cut flowers.
• Decorate plants, make bows and balloons, and prepare bouquets.
• Control shrink and costs and prevent the sale of products that do not meet standards.
• Follow workplace safety rules and regulations and ensure proper product signing and pricing.
• Perform periodic inventories and process administrative paperwork while maintaining accurate department records.
• Implement correct product preparation techniques and use related equipment safely.
• Assist customers with product suggestions and suggestive selling, and make intercom announcements.
• Maintain the safety, cleanliness, and sanitation of the work area, cooler, equipment, and display area.
• Perform all duties safely, accurately, honestly, and with integrity, as well as other necessary duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed