Service Manager

Serra Traverse City • East Bay Township, MI

9d

About The Position

Serra Traverse City is seeking a Service Manager to lead its service department at Northwest Michigan's largest automotive dealership. The role manages day-to-day operations, develops the service team, improves departmental performance, and supports dealership goals while delivering an exceptional customer experience. The Service Manager works with Parts, Sales, and Executive Management and helps build a culture of accountability, urgency, and teamwork.

Requirements

• Strong understanding of dealership fixed operations and profitability drivers.
• Experience leading teams in a high-volume environment.
• Knowledge of DMS systems and dealership reporting.
• Ability to analyze financial statements and operational metrics.
• Excellent leadership, communication, and problem-solving skills.
• Proven track record of improving performance and developing employees.

Nice To Haves

• Prior dealership Service Manager or Assistant Service Manager experience is preferred.

Responsibilities

• Manage all day-to-day service department operations.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor and improve labor gross profit, effective labor rate (ELR), technician productivity and efficiency, customer satisfaction (CSI), warranty performance, hours per RO, service absorption, gross profit, and expense control.
• Drive revenue growth while maintaining an exceptional customer experience.
• Ensure repair orders are properly written, billed, and closed.
• Maintain manufacturer compliance and operational standards.
• Recruit, train, and retain high-performing employees.
• Work closely with Parts, Sales, and Executive Management to achieve dealership goals.
• Build a culture of accountability, urgency, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed