Service Manager

FleetPride • Nashville, TN

9d

About The Position

The Service Manager supervises and coordinates service operations and manages the overall performance of the Service Center, including profit and loss, equipment, personnel administration, and work schedules. The role aims to meet or exceed annual EBITDA, sales budget, and inventory goals while fulfilling customer expectations for product and service. The manager oversees service functions and workflows, supports employees, ensures quality and timely work and invoicing, maintains customer and vendor relationships, and provides accurate business performance reporting.

Requirements

• High school diploma or GED equivalent.
• Computer literacy and proficiency with inventory catalogs and Microsoft and Google Docs software and programs.
• Proven track record in service operations and customer service.
• Ability to work under pressure and manage stressful situations.
• Strong customer service and salesmanship skills.
• Ability to manage a P&L.
• Ability to calculate productivity.
• Average oral and written communication skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Oversee all service functions and workspaces in the Service Center.
• Delegate and direct service tasks, monitor department workflow, and track current and pending work assignments.
• Deliver customer service by offering knowledge and advice and answering questions and concerns.
• Coach employees to achieve high performance and manage Service Center costs and assets to meet financial targets.
• Serve as a primary source of information on service, inventory, product knowledge, and work processes for employees and customers.
• Manage and update work orders and invoices to ensure work quality, timeliness, and accurate invoicing.
• Provide quality checks on completed work and invoice accuracy.
• Communicate and maintain good relationships with vendor representatives, dealers, and subcontractors.
• Maintain a safe and clean workspace.
• Monitor employee work and provide progress reports to improve employee satisfaction and efficiency.
• Follow industry standards, regulations, and laws.
• Help train new employees in company procedures, including safety and work processes.
• Stay current on industry standards and innovations, materials, tools, and processes that may benefit the company.
• Direct and oversee employees and staff and provide accurate business-unit performance reporting as directed by senior management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED